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Riddle Me This...

Posted July 15th, 2012 at 11:02 AM by Elite Overlord LeSabre™

If a customer service call center must constantly utilize automated machines and put you on hold for a half hour ("We're sorry, call volume is unusually high today" EVERY time I try to call, isn't that funny?), why doesn't it occur to them to hire more phone representatives?

Such a plan would boost the conomy AND keep people from going postal after being put on hold and forcing them through those godawful voice-recognition menus.

And yes, this comes from personal experience this week with two different companies and a government agency. I was using all sorts of four letter words as their on hold music just kept playing...
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Comments

  1. Old Comment
    Blade_of_darkness's Avatar
    I think I know what the answer is:

    It's because employers are trying to cut their costs whenever possible. They want to do more with less, if that can be believed.

    Of course, it is heard that if a business owner keeps saving all those dimes, nickles & pennies, they lose more & more dollars.
    Posted July 15th, 2012 at 11:51 AM by Blade_of_darkness Blade_of_darkness is offline
  2. Old Comment
    Banjora Marxvile's Avatar
    Quote:
    Originally Posted by Blade_of_darkness View Comment
    I think I know what the answer is:

    It's because employers are trying to cut their costs whenever possible. They want to do more with less, if that can be believed.

    Of course, it is heard that if a business owner keeps saving all those dimes, nickles & pennies, they lose more & more dollars.
    Plus one to this comment. It hits it right on the head.

    Though I'd like to say that they may not save those dimes and stuff. Economic theory suggests that the saved money is used in Research to help them in the long term, so more innovation and such. Or they may not even keep any profit if it is perfect competition...
    Posted July 15th, 2012 at 12:14 PM by Banjora Marxvile Banjora Marxvile is offline
    Updated July 15th, 2012 at 12:20 PM by Banjora Marxvile
  3. Old Comment
    moonlightning's Avatar
    Sorry for putting you "on hold" for your review. Blame Chemistry.

    It's awful when you NEED to get your credit card working for the steam sales. Then it takes too long. Then you MISS the steam sales. . .
    Posted July 21st, 2012 at 02:56 PM by moonlightning moonlightning is offline
 

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