Riddle Me This...
If a customer service call center must constantly utilize automated machines and put you on hold for a half hour ("We're sorry, call volume is unusually high today" EVERY time I try to call, isn't that funny?), why doesn't it occur to them to hire more phone representatives?
Such a plan would boost the conomy AND keep people from going postal after being put on hold and forcing them through those godawful voice-recognition menus.
And yes, this comes from personal experience this week with two different companies and a government agency. I was using all sorts of four letter words as their on hold music just kept playing...
Posted July 15th, 2012 at 11:51 AM by Blade_of_darkness
Posted July 15th, 2012 at 12:14 PM by Banjora Marxvile
Updated July 15th, 2012 at 12:20 PM by Banjora Marxvile
Posted July 21st, 2012 at 2:56 PM by moonlightning