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Old September 15th, 2012 (07:24 AM).
Sydian's Avatar
Sydian
revolution
 
Join Date: Feb 2008
Location: Alabama
Age: 22
Gender: Female
Nature: Timid
Quote:
Feel free to disagree with me, but in my opinion, if you are a moderator, a responsability of it should be to stay as neutral as possible. That means setting your negative emotions aside as much as possible, in order to keep a friendly atmosphere. Pretty much like customer service.
I work in a restaurant, and I'm also a moderator here, and I do remember one time comparing the two. However, being a server in customer service, like in a restaurant, and being a moderator are not totally the same. In a restaurant, the customer is always right. On a forum, the member is not always right. So in that regard, I would definitely have to disagree. Being professional and polite, yes, that's in both services. But still. We're not getting paid over this, we're not relying on tips, and honestly, this topic doesn't seem to come up often enough to where it's a major issue. So while the customer service comparison is slightly in the right, it's still not totally there.
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