It all boils down to simple miscommunication and lack of patience, I think. And this can be fixed. At the very least, we can provide a summary as to why the rule is why it is, and we could easily just c + p the link. Sure it'd be a bit of a hassle, but at least we'd be trying not to offend people!
I'm honestly really happy to write an explanation, as I feel really bad whenever I PM the people who have been muted, and they're hurt and confused because of it.
So here's a mock version (or real version if it's good enough. I'll put it in a spoiler, as this is becoming a long post haha)
Okay, so yeah this rule seems very blunt. While I didn't write the rule, here are my reasons for enforcing the "English only in the Main Chat" rule:
So I think that that's all i wanted to say. Sorry if that seemed... uppity (can't think of the word I want to say, meh) but I feel like it's an issue that's been kind of hanging around for a while now. I hope this is helpful and I didn't come off as too.... uppity. (maybe snobby is the word I'm looking for?) I'm just trying to help! :D
Personally I agree and think that this was needed. I would feel bad if I came on the server and was muted trying to get an explanation of why I am being warned or whatever. Not everyone that has access to the server can speak English. I think that they should be prevented from talking in the main chat, but we definitely need to try and communicate with them more instead of a threat and instant mute. Maybe us Drivers and up can try to work things out with them in a PM explaining it better rather than just provoking them in the main chat, which often times with get their friends speaking as well and creating more spam. IDK, but this is my something that I wanted to add on because I do feel bad when there are really nice people being muted because all they were doing was looking for a battle.
And also Golurk, your post is very well put and your explanation in the spoiler is very well worded. None of it sounds uppity at all.