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PC's reporting system.

Posted October 10th, 2008 at 4:37 PM by Bebop

(I've been meaning to make a blog about this for a while (since a few members have asked about it before), but since we were in the process of replacing our report system, I figured I would wait until the new one was done.)

SO ANYWAY. When you report messages (posts, visitor messages, pictures, etc.) on PC, they obviously get sent off to moderators. Beyond that, though, I'm going to show you how we see them and keep track of them.

First, whenever things are reported, any staff member (moderator or higher) will see some text pop up near where we all (all members) see the "Notifications" menu. The reports are shown below them:

The "Post Reports" link brings you to the moderator control panel, where you see the list of "open" reports. Basically, there are three different report statuses. There's "open", which is what all reports are by default. When a report is sent by a member, it's listed as open.

The next type is "pending", which makes the report still shown as an "open" report in the list of them in the mod CP, but reports set to pending aren't shown in the report count on the main board. As in, like in that screenshot I showed up above, pending reports don't make that appear / aren't shown in the count. We set reports to pending when we aren't sure about it and want another moderator to look at it and give input on it. (You'll see what I mean in a minute.)

Closed reports, as the name implies, are reports that have already been handled by somebody and aren't shown in the "open" list in the mod CP, or in the count on the board under notifications.

Anyway, going back to the list of reports, each report looks like this:

In it, we can see what forum it's in, who posted it, what thread it's in, and so on. It also shows who reported it and when (this is useful when we're looking for potential moderators. People who report a lot are the first people we look at as mods), and what they said in the report (duh. XD)

You'll see that report statuses can be changed, and that when that happens, a log is entered. It shows the name of the moderator who changes it, what they changed to, and when. (We can also put in notes for other mods to see, but that's not required.) Each time a report is updated or a note added, an entry in the log is listed to make it easier to talk to each other about who did what and why, and so on.

That's basically it. XD; Just felt like blogging about it. (b' ')b
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  1. Old Comment
    Sammi's Avatar
    Oooh, did you just change the report layout? O:

    EDIT WAY LATER: lol I can't read :D
    Posted October 10th, 2008 at 5:27 PM by Sammi Sammi is offline
    Updated October 11th, 2008 at 1:05 PM by Sammi
  2. Old Comment
    BeachBoy's Avatar
    Loving the "Do this for duplicates" option, and overall like the new look. :D

    Great entry that details the system, Audy. (b' ')b
    Posted October 10th, 2008 at 6:07 PM by BeachBoy BeachBoy is offline
  3. Old Comment
    Hiroshi Sotomura's Avatar
    'tis awesome, Audy. I like it. :>
    Posted October 10th, 2008 at 7:21 PM by Hiroshi Sotomura Hiroshi Sotomura is offline
  4. Old Comment
    Aurafire's Avatar
    XD I actually remember sending that report....I'm flattered that you chose it for this particular example.

    But none-the-less, this was a very interesting and informational blog. Thanks Ausaudriel!
    Posted October 10th, 2008 at 7:23 PM by Aurafire Aurafire is offline
  5. Old Comment
    Tater Tot's Avatar
    I've been wondering how it looked to a moderator when I report posts. XD Thanks~
    Posted October 11th, 2008 at 5:38 AM by Tater Tot Tater Tot is offline
  6. Old Comment
    Sylphiel's Avatar
    I find it funny how far the report system has come from when I first saw it - and I mean the system where reports were sent as PMs, haha. :V

    I love that this is finally done. *__* Yeeee.
    Posted October 11th, 2008 at 6:30 AM by Sylphiel Sylphiel is offline
  7. Old Comment
    ...Wait a minute, you can see who makes a report?? All this time I thought it was an anonymous thing. >.>;
    Posted October 11th, 2008 at 9:58 AM by Forci Stikane Forci Stikane is offline
  8. Old Comment
    Cherrim's Avatar
    Nope, we can see who makes every report. We've always been able to do that.
    Posted October 11th, 2008 at 11:22 AM by Cherrim Cherrim is offline
  9. Old Comment
    Jorah's Avatar
    Interesting! I've always wanted to know
    Posted October 11th, 2008 at 1:05 PM by Jorah Jorah is offline
  10. Old Comment
    Tyrantrum's Avatar
    I've wanted to know what this was like for a while now!
    Great job Audy! (b'')b
    Posted October 14th, 2008 at 8:58 PM by Tyrantrum Tyrantrum is offline
  11. Old Comment
    Hiidoran's Avatar
    Wow, so that's how it looks when I used to flood the report inbox? Interesting to know... xD

    That was quite the interesting read there!
    Posted October 16th, 2008 at 12:17 PM by Hiidoran Hiidoran is offline

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