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My Email to Dell's Corporate Executives...
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I'm sorry to hear about your experiences with them.
We work with them as a large organisation and they're really good...not surprising given the cost of our contract with them. It's sad to see they're so lame with individual users. I hope they at least offer you a formal apology. |
Take pictures of your burn, you could take legal action and get enough money to buy a computer that is not a total piece of crap.
My first computer was a Dell Insprion B130. It was a totoal pice of crap, my secound laptop is an Acer, and while the Hardware seems to be standing up to the test of time, and me, Vista is not.... I am so thinking about switching to a Mac. (BTW I use to be a die hard Microsoft fan) |
Guess what.
They don't care and they never will. You can take legal action and you will lose. That is the bottom line. I would be surprised if you get a response. |
Wow, this email won't help, especially since you swore.
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Did you try calling customer support? I mean, it probably wouldn't make much of a difference if you already discussed this with dell through email, but i mean...it's worth a shot =/ Hope things work out for you dude, but I doubt this email will accomplish anything, really. |
At least you got to let it out, though, right? One customer to Dell means nothing, I'm afraid to say, compared with thousands or perhaps millions of other poor souls out there.
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I have never worked for Dell, but that's how we were at AutoZone. The only way to make them care is to sue them, If you have your dad call, you could probably get a couple of thousand dollars with out even going to court, if you go to court, you could get hundreds of thousands. |
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Wait wait..you knew a product that plugged into a mains wall socket was faulty..and then you kept trying to use it anyway. And now it's Dell's fault that you got burned? o_o
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I knew someone who fell in a walmart parking lot, she was given $4100 USD to not sue, she also had to sign a waver not to sue. I have to agree with other people though, you used it even though you knew it was bad? Case dismissed.... You know.... the power cored was what went wrong with my Dell. (sees pattern) |
a better question is why wasn't it replaced under your warranty? (was it the cord or the psu wart thingy?)
That's what I would have emailed to them. Bottom line is Dell is at fault for not honoring their warranty.. you can and should take action based solely on that. Call them back and DEMAND a warranty replcement - use the record of your first call as needed to establish dates / still in warranty.. etc. Consult with legal experts first before escalating this to lawsuit status, of course. |
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It's actually my understanding that Power Cords and Batteries are exempt from Dell's Warranty Terms. They may differ by region; but that's certainly the case in Australia.
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Then find a lawyer of sorts if they won't honour their warranty and take legal action. Sending rude messages to a bunch of employees (who are probably working low-end, minimum wage customer service jobs and can't help but give the answers they give you) isn't going to help you in the least. :'(
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Was it live chat? If you can phone a toll free number, I would recommend that. |
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The problem with the customer service is that the companies compete cost with customer and it leaves angry customers that don't know what to do.
Which part of the power cord is stuffed? If its just the bit that connects to the wall, they can be replaced for approximately 5 dollars, but if its the battery aswell, well, you should take action. Talk to them, tell them you want to speak to their manager, complain, tell him/her you will never get a dell product again and you buy computers for your whole extended family because they're not computer literate or something and after complaining and etc etc. They should replace it for you. Points to argue about: Warranty Caused you physical pain stopped you from accessing valuable data (made you pay to go to a netcafe to access your important files online) or schoolwork that you redid wasted all that time with the above reasons... The manager has to be cold not to replace it for you. Twisting words :) |
Doesn't really matter anyways, I just wanted a few of the people I emailed to read it, and if any of them have, I'm satisfied. Money is not an issue here at all, and I can easily replace this laptop, but not with another Dell. :|
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lol, good luck. It's not like you make any difference to them, at all. Nor does any other non-corp customer.
And just to throw this in, their business support is fantastic. Technician with replacement parts at the place the next day. And even the execs phone you back on issues. |
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Make sure you get the name of who you're talking to and, though I shouldn't have to tell you, try to be polite the entire time. :(
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