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Need HELP! :( Error 0xa000001
Hello all!
I was wondering if someone can help me. Today, like twice in a row, my computer screen turned blue and I saw the Error Code 0xa000001. After it does, it can take a while before I can start my computer again. I looked on Google but I don't know much in computer... Does anybody know what it is and how to fix it? :/ I would probably have to ask a lot of questions... I have a lot of important stuff to do for school this week... I can't lose my computer... Do you think I'll need to format (sorry I really don't know how to say it in english!!!) my computer? |
Well I can't really tell for sure without looking at it personally, but from what I can find by searching Google it appears to be a problem concerning AMD/ATI graphics cards and or RAM. What problem exactly seems to vary, from compatibility issues to bad drivers to a faulty card to software on the computer causing conflicts. I don't think reformatting your computer will help much so I wouldn't worry about that.
Just what happens if you try to start the computer after the BSOD hits? Does it refuse to start, or does nothing appear on screen? Also do you hear any beeping? I've had an AMD card fail on me once before, and when it did my computer emitted a series of beeps every time the power button was pressed. Also is there any graphical glitches or artifacts of any sort? I got a very glitchy pattern when mine failed. |
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(I have a Dell Inspiron15 3000 serie, AMD A6, if that can help..) If I restart sometime it will work, sometime it won't (but only today). I'll just have a black screen. Then I try to restart it until it works. I don'T see any glitch except for when the blue screen come :P I might take it to the store if they can take a look at it, but I don'T want to do that if I can repair it myself.. (kinda short of money, you know) |
So it just refuses to start at all? That doesn't sound good...
For now I'd focus on backing up everything if it isn't backed up already. Do the blue screens happen randomly, or if you're running a program? Was any Windows Updates installed? Also for the sake of completeness I'd uninstall and reinstall the latest drivers for your video card. It usually doesn't solve much but eh, might as well. |
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Yes it has started back eventually, but I am afraid it's gonna crash again... It did it twice in the same hour... Haven't had any problem after (knock on wood!) but if I don't resolve this I am afraid it's gonna do it again :/ I don't know how to do that with the video card but maybe my boyfriend does! |
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Has there been any Windows Updates installed today? Has there been any updates for the graphics card installed today? Are there any "Windows 10 Installation Failed" messages in Update History? Were any new programs installed today? I'm talking with a friend on Skype who knows a lot more about computers than I do. Hopefully we can get to the bottom of this and get your computer back to working order. |
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Oh thanks a lot!!! And I have to answer No to all of your questions :( I still have windows 8. Maybe should update to windows 10? or not? I really don't know anything n computers XD I had one problem with the sound, my boyfriend changed the drivers and I haven't got any big problem since then. I'll try to change the driver and then we'll see! Thanks a lot <3 |
Alright. I wish you luck with trying to reinstall the drivers. I looked it up and an old AMD driver can cause that specific error, so reinstalling it might fix it. And you're welcome! I know how it's like having computer issues so I'm glad to help in any way I can. Fixing a computer can be difficult and frustrating, and it's always good to have help.
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I would not recommend updating your operating system until you can find the cause of your BSoDs and tame them. You should also begin to backup any important files you may have in case you do need to format your computer as well.
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Thanks!! I'll be taking any advice. Yes I did save up some stuff :) |
Were there any specific programs you were using at the time of the crash?
Some drivers have issues with specific programs. There were several versions of an older Intel chipset (the chipset being a part of the motherboard that controls several different things including graphics) that were prone to crashing while Chrome was in use, and only Chrome, for instance. |
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I realized the only time it crashed was when I was using Microsoft Word... But I don't see why Word is gonna crash my computer.. |
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Nowadays that isn't the case anymore; usually when a blue screen occurs it happens because the operating system (or the software for your video card in this case) detected something that wasn't right and just shut everything down before things could get completely out of hand. A blue screen can be caused by two drivers conflicting over the same thing, or memory being called where it shouldn't be, or a program calling something that isn't there anymore and jumping to other things and messing everything up. It's basically memory protection, designed to make sure your data or vital computer components aren't damaged. In this case I'd recommend uninstalling and reinstalling Microsoft Word. There might be corrupted files in there causing things to go haywire. |
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My Word isn't activated. I always said that if it work I won't activate it again (no so many money) but do you think it can be because of this? |
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I'd just reinstall it, then open it and see if it crashes again. |
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Thanks a lot!! |
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It is a Laptop. Apparently, My processor is a AMD A6-6310 APU with AMD Radeon R4 Graphics, 1.80 GHz (sorry I don't know anything about computers XD) |
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Oh cool!! I've check with my cousin and he told me how to do it, I am currently reinstalling a drivers. But your link can help me detect if I need anymore drivers! Like I said before, I had some problems with the sound drivers too. My boyfriend installed one for me (he doesn't remember he did that XD )so now I know a little bit how drivers work xD I'll let you know if I did it correctly! *I feel on a adventure* EDIT: I've uninstall and re-install a driver I found on the Dell's website after I'Ve entered my laptop's identification (or whatever how you name the bare code on the back of the computer). Now.. let's wait and see! :) Thanks a lot to whom helped me!! :) |
Bad news. It did it again tonigh . I had chabged the Drivers yesterday...
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If it is hardware failure though her laptop is basically toast as unless things have changed the graphics card is fused to the CPU. Trying to replace both is expensive to the point where you're better off just getting a new computer, which sucks. My graphics card failing is what done my old laptop in. I was hoping it wasn't her card failing for her sake but it's looking more and more like that might be the case. :( Quote:
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If it can work for at least one year, then I'll buy a desktop. Still using my laptop when I have to (work at distance). I talked with my cousin (hes working wigt computers) he thought of the hardware too... I have a big paper due for monday so I can't try anything before then.... At this point I am better to go to the store I think... :( But like you said, I can't pay more than I bought the laptop XD it suck... one year... and I have my final project to do if I want to get my bachelor...for sure I'll save everything on a usb. Mew_nani you said re-install windows, does upgrading to windows 10 would help yoi think? (Sorry if that's a srupid question Xd) |
Just to nose in my parents had the exact same error code with the old laptop. It was around 5 years old though-my friend who is going into computering looked at it and found out it was hardware failure, and nothing could be done besides buying a new CPU and downloading Windows again. it wasn't worth it so scrapped it.
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By the way what's the warranty on your computer? If it's still in effect they might be able to fix the issue at little to no cost to you. |
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Yeha I'll try everything but I might have to buy a new laptop :/ But this laptop is only one years old so I want to try everything before... Quote:
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I'll try this then!! I realized it only crash when I use Microsoft Word... I've downloaded OpenOffice, I'll try this way.. I will update to windows 10 before the march break, so if it crash I'll have time to have a new laptop. This week end I am going at my parent's home so if my laptop crash I will work on my mother's computer, so I can do my paper. |
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