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Mawa February 5th, 2016 12:55 PM

Need HELP! :( Error 0xa000001
 
Hello all!

I was wondering if someone can help me.

Today, like twice in a row, my computer screen turned blue and I saw the Error Code 0xa000001.
After it does, it can take a while before I can start my computer again.

I looked on Google but I don't know much in computer...

Does anybody know what it is and how to fix it? :/
I would probably have to ask a lot of questions...

I have a lot of important stuff to do for school this week... I can't lose my computer...

Do you think I'll need to format (sorry I really don't know how to say it in english!!!) my computer?

mew_nani February 5th, 2016 3:05 PM

Well I can't really tell for sure without looking at it personally, but from what I can find by searching Google it appears to be a problem concerning AMD/ATI graphics cards and or RAM. What problem exactly seems to vary, from compatibility issues to bad drivers to a faulty card to software on the computer causing conflicts. I don't think reformatting your computer will help much so I wouldn't worry about that.

Just what happens if you try to start the computer after the BSOD hits? Does it refuse to start, or does nothing appear on screen? Also do you hear any beeping? I've had an AMD card fail on me once before, and when it did my computer emitted a series of beeps every time the power button was pressed. Also is there any graphical glitches or artifacts of any sort? I got a very glitchy pattern when mine failed.

Mawa February 5th, 2016 5:11 PM

Quote:

Originally Posted by mew_nani (Post 9105848)
Well I can't really tell for sure without looking at it personally, but from what I can find by searching Google it appears to be a problem concerning AMD/ATI graphics cards and or RAM. What problem exactly seems to vary, from compatibility issues to bad drivers to a faulty card to software on the computer causing conflicts. I don't think reformatting your computer will help much so I wouldn't worry about that.

Just what happens if you try to start the computer after the BSOD hits? Does it refuse to start, or does nothing appear on screen? Also do you hear any beeping? I've had an AMD card fail on me once before, and when it did my computer emitted a series of beeps every time the power button was pressed. Also is there any graphical glitches or artifacts of any sort? I got a very glitchy pattern when mine failed.

Tanks for your answer!

(I have a Dell Inspiron15 3000 serie, AMD A6, if that can help..)

If I restart sometime it will work, sometime it won't (but only today). I'll just have a black screen. Then I try to restart it until it works.

I don'T see any glitch except for when the blue screen come :P

I might take it to the store if they can take a look at it, but I don'T want to do that if I can repair it myself.. (kinda short of money, you know)

mew_nani February 5th, 2016 5:33 PM

So it just refuses to start at all? That doesn't sound good...

For now I'd focus on backing up everything if it isn't backed up already. Do the blue screens happen randomly, or if you're running a program? Was any Windows Updates installed? Also for the sake of completeness I'd uninstall and reinstall the latest drivers for your video card. It usually doesn't solve much but eh, might as well.

Mawa February 5th, 2016 5:59 PM

Quote:

Originally Posted by mew_nani (Post 9105999)
So it just refuses to start at all? That doesn't sound good...

For now I'd focus on backing up everything if it isn't backed up already. Do the blue screens happen randomly, or if you're running a program? Was any Windows Updates installed? Also for the sake of completeness I'd uninstall and reinstall the latest drivers for your video card. It usually doesn't solve much but eh, might as well.


Yes it has started back eventually, but I am afraid it's gonna crash again... It did it twice in the same hour... Haven't had any problem after (knock on wood!) but if I don't resolve this I am afraid it's gonna do it again :/
I don't know how to do that with the video card but maybe my boyfriend does!

mew_nani February 5th, 2016 6:19 PM

Quote:

Originally Posted by Mawa (Post 9106025)
Yes it has started back eventually, but I am afraid it's gonna crash again... It did it twice in the same hour... Haven't had any problem after (knock on wood!) but if I don't resolve this I am afraid it's gonna do it again :/
I don't know how to do that with the video card but maybe my boyfriend does!

He might be able to help you with installing the drivers, as it can be a bit complicated to do. While he's doing that I'd also like to get him to check a few things, if that's alright:

Has there been any Windows Updates installed today?
Has there been any updates for the graphics card installed today?
Are there any "Windows 10 Installation Failed" messages in Update History?
Were any new programs installed today?

I'm talking with a friend on Skype who knows a lot more about computers than I do. Hopefully we can get to the bottom of this and get your computer back to working order.

Mawa February 5th, 2016 6:27 PM

Quote:

Originally Posted by mew_nani (Post 9106043)
He might be able to help you with installing the drivers, as it can be a bit complicated to do. While he's doing that I'd also like to get him to check a few things, if that's alright:

Has there been any Windows Updates installed today?
Has there been any updates for the graphics card installed today?
Are there any "Windows 10 Installation Failed" messages in Update History?
Were any new programs installed today?

I'm talking with a friend on Skype who knows a lot more about computers than I do. Hopefully we can get to the bottom of this and get your computer back to working order.


Oh thanks a lot!!!

And I have to answer No to all of your questions :(

I still have windows 8. Maybe should update to windows 10? or not? I really don't know anything n computers XD

I had one problem with the sound, my boyfriend changed the drivers and I haven't got any big problem since then.

I'll try to change the driver and then we'll see!
Thanks a lot <3

mew_nani February 5th, 2016 6:37 PM

Alright. I wish you luck with trying to reinstall the drivers. I looked it up and an old AMD driver can cause that specific error, so reinstalling it might fix it. And you're welcome! I know how it's like having computer issues so I'm glad to help in any way I can. Fixing a computer can be difficult and frustrating, and it's always good to have help.

Tsutarja February 5th, 2016 6:43 PM

I would not recommend updating your operating system until you can find the cause of your BSoDs and tame them. You should also begin to backup any important files you may have in case you do need to format your computer as well.

Mawa February 5th, 2016 8:32 PM

Quote:

Originally Posted by Tsutarja (Post 9106057)
I would not recommend updating your operating system until you can find the cause of your BSoDs and tame them. You should also begin to backup any important files you may have in case you do need to format your computer as well.


Thanks!! I'll be taking any advice.
Yes I did save up some stuff :)

donavannj February 5th, 2016 9:42 PM

Were there any specific programs you were using at the time of the crash?

Some drivers have issues with specific programs. There were several versions of an older Intel chipset (the chipset being a part of the motherboard that controls several different things including graphics) that were prone to crashing while Chrome was in use, and only Chrome, for instance.

Mawa February 6th, 2016 11:09 AM

Quote:

Originally Posted by donavannj (Post 9106258)
Were there any specific programs you were using at the time of the crash?

Some drivers have issues with specific programs. There were several versions of an older Intel chipset (the chipset being a part of the motherboard that controls several different things including graphics) that were prone to crashing while Chrome was in use, and only Chrome, for instance.


I realized the only time it crashed was when I was using Microsoft Word... But I don't see why Word is gonna crash my computer..

mew_nani February 6th, 2016 1:37 PM

Quote:

Originally Posted by Mawa (Post 9106941)
I realized the only time it crashed was when I was using Microsoft Word... But I don't see why Word is gonna crash my computer..

It sorta has to do with what blue screens do and what causes them to pop up. Back in the day if you got a blue screen it usually meant hardware failure of some type or another occured and you had to take your computer to a repair technician and either replace the component that failed (expensive) or get a new computer (also expensive.)

Nowadays that isn't the case anymore; usually when a blue screen occurs it happens because the operating system (or the software for your video card in this case) detected something that wasn't right and just shut everything down before things could get completely out of hand. A blue screen can be caused by two drivers conflicting over the same thing, or memory being called where it shouldn't be, or a program calling something that isn't there anymore and jumping to other things and messing everything up. It's basically memory protection, designed to make sure your data or vital computer components aren't damaged.

In this case I'd recommend uninstalling and reinstalling Microsoft Word. There might be corrupted files in there causing things to go haywire.

Mawa February 6th, 2016 2:09 PM

Quote:

Originally Posted by mew_nani (Post 9107113)
It sorta has to do with what blue screens do and what causes them to pop up. Back in the day if you got a blue screen it usually meant hardware failure of some type or another occured and you had to take your computer to a repair technician and either replace the component that failed (expensive) or get a new computer (also expensive.)

Nowadays that isn't the case anymore; usually when a blue screen occurs it happens because the operating system (or the software for your video card in this case) detected something that wasn't right and just shut everything down before things could get completely out of hand. A blue screen can be caused by two drivers conflicting over the same thing, or memory being called where it shouldn't be, or a program calling something that isn't there anymore and jumping to other things and messing everything up. It's basically memory protection, designed to make sure your data or vital computer components aren't damaged.

In this case I'd recommend uninstalling and reinstalling Microsoft Word. There might be corrupted files in there causing things to go haywire.

..... I might get it.

My Word isn't activated. I always said that if it work I won't activate it again (no so many money) but do you think it can be because of this?

mew_nani February 6th, 2016 2:35 PM

Quote:

Originally Posted by Mawa (Post 9107162)
..... I might get it.

My Word isn't activated. I always said that if it work I won't activate it again (no so many money) but do you think it can be because of this?

I doubt it. On my newer computer I kept getting blue screens because an emulator I was trying to run wasn't in compatibility mode for Windows XP. It didn't work right with newer versions of Windows and that caused it to crash. If you were using an older version of Microsoft Word compatibility might be the cause, but since your computer is newer you're probably using a newer version and compatibility wouldn't be a problem.

I'd just reinstall it, then open it and see if it crashes again.

Mawa February 6th, 2016 3:09 PM

Quote:

Originally Posted by mew_nani (Post 9107209)
I doubt it. On my newer computer I kept getting blue screens because an emulator I was trying to run wasn't in compatibility mode for Windows XP. It didn't work right with newer versions of Windows and that caused it to crash. If you were using an older version of Microsoft Word compatibility might be the cause, but since your computer is newer you're probably using a newer version and compatibility wouldn't be a problem.

I'd just reinstall it, then open it and see if it crashes again.

Yeah, I'm gonna try it! (after I did my work for this week XD )

Thanks a lot!!

mew_nani February 6th, 2016 3:14 PM

Quote:

Originally Posted by Mawa (Post 9107256)
Yeah, I'm gonna try it! (after I did my work for this week XD )

Thanks a lot!!

No problem! If it crashes again come back and let us know.

Mawa February 16th, 2016 6:11 PM

Quote:

Originally Posted by Team Fail (Post 9121120)
I'm not sure if you've perhaps solved the issue, but I did some looking into the specific error code and it seems to be an issue with graphics cards, specifically dedicated ones. Out of curiousity, what do you have for a graphics card? I have a couple of solutions for it, but I'd like to see if I can help to make sure of at least one of those solutions. If you're not sure, just post the brand and model number of your computer and I can look into it for you.

I'm wanting to assume you're using a desktop for this to occur, but I do know of some laptops that have replaceable desktop GPUs in them, so it'd be good to know.

I did not had any problem before tonight, it did it again :(

It is a Laptop. Apparently, My processor is a AMD A6-6310 APU with AMD Radeon R4 Graphics, 1.80 GHz
(sorry I don't know anything about computers XD)

Mawa February 16th, 2016 6:33 PM

Quote:

Originally Posted by Team Fail (Post 9121774)
Well, perhaps I'd use this utility from AMD and auto-detect your AMD devices and update their drivers. Microsoft may not always have the most up to date drivers, you're better off using AMD's utility to make sure you do have the most updated drivers. It should be able to detect and download the drivers you need to install.


Oh cool!!
I've check with my cousin and he told me how to do it, I am currently reinstalling a drivers. But your link can help me detect if I need anymore drivers!
Like I said before, I had some problems with the sound drivers too. My boyfriend installed one for me (he doesn't remember he did that XD )so now I know a little bit how drivers work xD

I'll let you know if I did it correctly!

*I feel on a adventure*

EDIT: I've uninstall and re-install a driver I found on the Dell's website after I'Ve entered my laptop's identification (or whatever how you name the bare code on the back of the computer).
Now.. let's wait and see! :)

Thanks a lot to whom helped me!! :)

Mawa February 17th, 2016 7:34 PM

Bad news. It did it again tonigh . I had chabged the Drivers yesterday...

mew_nani February 17th, 2016 9:08 PM

Quote:

Originally Posted by Team Fail (Post 9123366)
And AMD's drivers didn't work? I'm starting to suspect hardware failure at this point. If I knew how to debug crash dumps I'd look at one from your computer, that could probably tell me much more, but I don't know how to read them.

There is software that deciphers the crash dump for you but it doesn't make it any easier to read. She needs the help of somebody way more experienced with computer mechanics than we are.

If it is hardware failure though her laptop is basically toast as unless things have changed the graphics card is fused to the CPU. Trying to replace both is expensive to the point where you're better off just getting a new computer, which sucks. My graphics card failing is what done my old laptop in. I was hoping it wasn't her card failing for her sake but it's looking more and more like that might be the case. :(

Quote:

Originally Posted by Mawa (Post 9123315)
Bad news. It did it again tonigh . I had chabged the Drivers yesterday...

There is one more thing you can try to test and see if it really is hardware failure. My friend's been mentioning reinstalling Windows to see if that fixes things, and while I'm skeptical of it it's still worth attempting. If your work for school is completed and you have time available try reinstalling Windows and see if the blue screen appears again. If it does, it's likely your graphics card.

Mawa February 18th, 2016 6:36 AM

Quote:

Originally Posted by mew_nani (Post 9123397)
There is software that deciphers the crash dump for you but it doesn't make it any easier to read. She needs the help of somebody way more experienced with computer mechanics than we are.

If it is hardware failure though her laptop is basically toast as unless things have changed the graphics card is fused to the CPU. Trying to replace both is expensive to the point where you're better off just getting a new computer, which sucks. My graphics card failing is what done my old laptop in. I was hoping it wasn't her card failing for her sake but it's looking more and more like that might be the case. :(


There is one more thing you can try to test and see if it really is hardware failure. My friend's been mentioning reinstalling Windows to see if that fixes things, and while I'm skeptical of it it's still worth attempting. If your work for school is completed and you have time available try reinstalling Windows and see if the blue screen appears again. If it does, it's likely your graphics card.

My laptop is only one years old, that suck :/
If it can work for at least one year, then I'll buy a desktop. Still using my laptop when I have to (work at distance).

I talked with my cousin (hes working wigt computers) he thought of the hardware too... I have a big paper due for monday so I can't try anything before then....
At this point I am better to go to the store I think... :(
But like you said, I can't pay more than I bought the laptop XD it suck... one year... and I have my final project to do if I want to get my bachelor...for sure I'll save everything on a usb.


Mew_nani you said re-install windows, does upgrading to windows 10 would help yoi think? (Sorry if that's a srupid question Xd)

Electricbluewolf February 18th, 2016 9:20 AM

Just to nose in my parents had the exact same error code with the old laptop. It was around 5 years old though-my friend who is going into computering looked at it and found out it was hardware failure, and nothing could be done besides buying a new CPU and downloading Windows again. it wasn't worth it so scrapped it.

mew_nani February 18th, 2016 9:25 AM

Quote:

Originally Posted by Mawa (Post 9123814)
My laptop is only one years old, that suck :/
If it can work for at least one year, then I'll buy a desktop. Still using my laptop when I have to (work at distance).

I talked with my cousin (hes working wigt computers) he thought of the hardware too... I have a big paper due for monday so I can't try anything before then....
At this point I am better to go to the store I think... :(
But like you said, I can't pay more than I bought the laptop XD it suck... one year... and I have my final project to do if I want to get my bachelor...for sure I'll save everything on a usb.


Mew_nani you said re-install windows, does upgrading to windows 10 would help yoi think? (Sorry if that's a srupid question Xd)

No, that's not a stupid question at all. That would accomplish the same thing so it's certainly worth attempting. I would go ahead and get your final project finished before attempting it though before your computer completely fails and of course back everything up. I hope upgrading it fixes it but unfortunately defective cards do exist, and they do fail much earlier than they should.

By the way what's the warranty on your computer? If it's still in effect they might be able to fix the issue at little to no cost to you.

Mawa February 18th, 2016 1:15 PM

Quote:

Originally Posted by Electricbluewolf (Post 9124003)
Just to nose in my parents had the exact same error code with the old laptop. It was around 5 years old though-my friend who is going into computering looked at it and found out it was hardware failure, and nothing could be done besides buying a new CPU and downloading Windows again. it wasn't worth it so scrapped it.


Yeha I'll try everything but I might have to buy a new laptop :/ But this laptop is only one years old so I want to try everything before...

Quote:

Originally Posted by Team Fail (Post 9123941)
Yes, doing that would count. It's technically installing a new Operating System. In addition, if it doesn't work, you can always revert back to Windows 8 through the Settings app.

Quote:

Originally Posted by mew_nani (Post 9124008)
No, that's not a stupid question at all. That would accomplish the same thing so it's certainly worth attempting. I would go ahead and get your final project finished before attempting it though before your computer completely fails and of course back everything up. I hope upgrading it fixes it but unfortunately defective cards do exist, and they do fail much earlier than they should.

By the way what's the warranty on your computer? If it's still in effect they might be able to fix the issue at little to no cost to you.



I'll try this then!!
I realized it only crash when I use Microsoft Word... I've downloaded OpenOffice, I'll try this way..
I will update to windows 10 before the march break, so if it crash I'll have time to have a new laptop.

This week end I am going at my parent's home so if my laptop crash I will work on my mother's computer, so I can do my paper.


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