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-   -   News Samsung's Galaxy Note 7 Recalled [Update 10/7/16 - No longer for sale, discontinued] (https://www.pokecommunity.com/showthread.php?t=377347)

Tsutarja September 3rd, 2016 7:37 PM

Samsung's Galaxy Note 7 Recalled [Update 10/7/16 - No longer for sale, discontinued]
 
http://money.cnn.com/2016/09/02/technology/samsung-galaxy-note-7-recall/

Basically another case of batteries catching fire while charging. In the coming weeks, Samsung hopes to issue a revision of the product and has stated that users with a potentially-defective unit in affected regions will be able to exchange the recalled model for a newer release at no cost.

Anyone else here experience this, or have a Note 7 under part of the recall?

tokyodrift September 3rd, 2016 8:44 PM

I'm shocked that they didn't find this during testing...

Tsutarja September 3rd, 2016 9:18 PM

Honestly, in occurrences like this, I would just flat out change my device, because you'd never know if the revisions could have other defects that may require yet another recall.

Now I'll just wait to see if anybody files 'suit against Samsung demanding refunds for the defective products that they may want to not use even after the revisions come out.

Desert Stream~ September 3rd, 2016 9:30 PM

You would think this would be found during testing O_o

tokyodrift September 3rd, 2016 11:34 PM

Quote:

Originally Posted by Tsutarja (Post 9394007)
Honestly, in occurrences like this, I would just flat out change my device, because you'd never know if the revisions could have other defects that may require yet another recall.

Now I'll just wait to see if anybody files 'suit against Samsung demanding refunds for the defective products that they may want to not use even after the revisions come out.

I think this is the reason why I don't rush out immediately to get the newest device. I rather stick with my old one until they get all the bugs out.

Maki-Nishikino September 4th, 2016 6:29 AM

i dont think the test units had this issue but for some reason the batteries in the note 7 that went out to the public did it makes me wonder if someone deliberately sabotaged the batteries like someone secretly working for apple

Dragon September 4th, 2016 6:50 AM

This was a case I've heard from a friend of mine who works as a phone screener - they had shipments of Note 7 laying around but they had to recall them for this very reason. Kinda concerning how they've got them and only found out that they were faulty. s: Something serious could of happened.

Tsutarja September 4th, 2016 7:07 PM

Quote:

Originally Posted by CUTIEFLY!!! (Post 9394018)
You would think this would be found during testing O_o

Sometimes not. A lot of products can go out onto the market after testing and then suddenly problems arise.

Think about back in 2010 when the first releases of the iPhone 4 had bad antennas/reception because the phone was being held a certain way. That was definitely not something found during testing.

Juno September 27th, 2016 5:20 PM

Oh shit, better tell my brother, lol. "There's a very slim chance anything will go wrong", he says - even before he got his replacement he still used his Note 7 every day with no worries. But yeah, this is ridiculous! Just knowing that your phone is capable of bursting into flames has to be so unsettling.

Maki-Nishikino September 27th, 2016 5:40 PM

it could of been possible the chinese person got a note 7 that did not have the battery replaced yet but i have heard not everyone returned there note 7 for replacement or refund hich sounds like to me that they are trying to wait for fire and then sue samsung

Guest123_x1 September 27th, 2016 5:57 PM

Quote:

Originally Posted by tokyodrift (Post 9394083)
I think this is the reason why I don't rush out immediately to get the newest device. I rather stick with my old one until they get all the bugs out.

The frequent recalls over batteries in portable devices is one of the reasons why I don't like how fast information technology is evolving these days. Seems like a new device version comes out every couple of months, which everybody rushes out to buy, but oh, wait, something's wrong-a recall has been issued over the battery or a hardware component with a high propensity for failing. Worse yet, despite what some people want, there probably isn't that much time for reliability testing these days considering how fast everything's changing.

On a somewhat unrelated side note, this kind of issue with recalls coming up frequently reminds me of how the major pharmaceutical companies are coming out with these "wonder drugs", which are advertised heavily on prime-time network television when such products come out, but all of a sudden, somebody has a bad reaction to them, and BAM! Trial lawyers start putting out endless streams of ads on daytime (especially syndicated) television telling people how "dangerous" these new drugs are, and that viewers who have been injured by such medicines or implants should call the advertising law firm because they "may be entitled to substantial compensation." I'm kind of surprised now that this tactic for advertising impending lawsuits hasn't spread to defective technology products including the Galaxy Note 7, given how regularly this issue comes up.
[/rant]

Tsutarja September 28th, 2016 7:21 AM

Quote:

Originally Posted by colours (Post 9428602)
It seems that brand loyalty really does pay off, because despite all of the battery issues, buyers aren't dissuaded from purchasing the Note 7. Very interesting.

It's kinda the same thing with the iPhone 7 too—removal of one small peripheral will not be enough to dwindle sales from the most hardcore of fans.

tokyodrift September 28th, 2016 9:39 AM

Quote:

Originally Posted by colours (Post 9428602)
It seems that brand loyalty really does pay off, because despite all of the battery issues, buyers aren't dissuaded from purchasing the Note 7. Very interesting.

This really doesn't surprise me in the least.

Hikamaru September 28th, 2016 2:43 PM

Quote:

Originally Posted by colours (Post 9428259)
Man Samsung, you really need to get your shit together.

Absolutely. My family recently had to buy a new microwave and we ended up getting a Samsung, so it's unsurprising my mother dreads the brand due to the exploding phone batteries. Still, it's a sign that one shall never rush out to buy the latest product.

Tsutarja September 29th, 2016 6:15 AM

Quote:

Originally Posted by Hikamaru (Post 9429254)
Absolutely. My family recently had to buy a new microwave and we ended up getting a Samsung, so it's unsurprising my mother dreads the brand due to the exploding phone batteries. Still, it's a sign that one shall never rush out to buy the latest product.

Samsung home appliances are within a totally different division of the company than their mobile devices.

tokyodrift September 29th, 2016 6:58 PM

Oh wow... I haven't heard anything about their home appliances having issues until now.

Tsutarja September 29th, 2016 7:29 PM

What's next? Samsung TV sets? ¯\_(ツ)_/¯

Melody September 30th, 2016 8:13 AM

I think it's actually kind of expected that they have this kind of problem. This is what happens when you try to rush out the next new gizmo; and this is why I avoid flagship devices that are brand spanking new from brands like Samsung. It's rare that I actually buy something like hardware on it's release day due to the high rate of failure. The more incidents a company has like this; the longer I wait for the product to be "declared stable" and "usable" by reviewers.

Tsutarja October 6th, 2016 3:25 AM

Quote:

Originally Posted by Team Fail (Post 9437869)
Boosting this yet again - another replacement Note 7 caught fire on an Southwest Airlines jet and forced an evacuation.

http://abcnews.go.com/Business/smoking-samsung-note7-prompts-airline-evacuation/story?id=42593666

Just how much testing are these batteries going through? Will the Note 7 become a commercial flop if Samsung can't get these battery issues under control?

I wonder if maybe an original model got mixed somehow, although I highly doubt it with the IEMI number being listed as not part of the recall.

Either way, this is not good for Samsung.

Sothis October 6th, 2016 4:43 AM

Quote:

Originally Posted by Tsutarja (Post 9430704)
What's next? Samsung TV sets? ¯\_(ツ)_/¯

Don't even say that we have like 5

This is pretty sloppy of them though :/ If even the replacements are having the same issue, why not use a battery from a phone that didn't catch fire?

Lucario October 6th, 2016 6:04 AM

So samsung have invented the
Spoiler:
Death Note 7

donavannj October 6th, 2016 6:20 AM

Quote:

Originally Posted by Tsutarja (Post 9430704)
What's next? Samsung TV sets? ¯\_(ツ)_/¯

In all seriousness, unless Samsung has been putting lithium batteries in their manufactured TVs, probably not.

If the replacements are still having issues, they probably didn't patch the right thing. Or they wound up with a defective lot of lithium batteries.

Rune October 10th, 2016 12:09 AM

Quote:

Originally Posted by Lucario (Post 9438256)
So samsung have invented the
Spoiler:
Death Note 7

http://s.orzzzz.com/news/39/29//57dfa489bc04a.jpg

Rune October 12th, 2016 12:31 PM

A bit late but on Tuesday, Samsung killed off the Note 7.

http://www.theverge.com/2016/10/11/13202608/samsung-galaxy-note-7-discontinued

Rune October 12th, 2016 8:12 PM

Quote:

Originally Posted by Team Fail (Post 9447021)
I don't think I've ever seen a flagship device killed off as quickly as the Note 7 has. But if it's dangerous for consumers, I can see why. The device was very promising with its specs, but the testing wasn't sufficient enough. They wanted to get the device out fast enough to compete with Apple, but in the end the speed was not worth the sacrifice.

This will hit Samsung hard.

Hard might not do it justice. Samsung as a brand (and not just Note) is almost synonymous with explosion right now and people are actively avoiding their products beyond the Note 7/smartphone stuff. Although Samsung is still 'too big to fail', this is also happening when Samsung had just managed to win back customers into the Samsung fold. This might be enough to send them way back that they could be looking at Sony's level in the near future.


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