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  #1    
Old March 15th, 2014 (9:16 PM).
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nekol4twenty nekol4twenty is offline
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    TCG online keeps asking me to make a screen name, so i went on the website and made one but when i tried to get on the game to play it keeps asking me to create a screen name. i uninstalled it and everything. that didn't work. it's still asking me to make a screen name. what am i suppose to do?? i wanna play
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      #2    
    Old March 16th, 2014 (10:14 AM).
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    donavannj donavannj is offline
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    Where did you create the account?

    Could you take a screenshot of what keeps popping up? I think it's just wanting you to pick what name you want to show up in the game itself.
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    Old March 17th, 2014 (4:01 PM).
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    nekol4twenty nekol4twenty is offline
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      i first created a account on pokemon.com so i could do the rated battles on my pokemon Y game. then i saw that i could start playing tcg online so i downloaded the game and logged in with my account info. it logs me in but then asked me to create a screen name. then it redirects me to pokemon.com to make up a screen name. so i went through the steps and made a screen name. i got back on the game tried to log in again and it has just continually asked me to make a screen name. i'm so damn confused.

      i would post a screen shot but the forum won't let me since i'm a new member and i don't have enough points?

      it seems the only way i can play is by going under the guest option but i don't wanna play like that anymore
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        #4    
      Old March 17th, 2014 (4:35 PM).
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      Try uploading the screenshot as an attachment to your post.

      I'm really curious on this now. I know you have to setup a screen name, but I think you only have to do it once (and I think you do it in the game client itself).
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      Old March 17th, 2014 (4:50 PM).
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      nekol4twenty nekol4twenty is offline
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        stupid.png

        ok so this is what it says after i log in.
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          #6    
        Old March 17th, 2014 (7:06 PM).
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        Are you clicking "Submit" at the bottom of the page to save the screen name setting on your profile? Go back to the spot on your profile and see if it actually saved your screen name. If not, enter one and make sure to click Submit at the bottom of the page and then try logging into the game client again.
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        Old March 17th, 2014 (7:11 PM).
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        nekol4twenty nekol4twenty is offline
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          i did that and it's still giving me that message.
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            #8    
          Old March 17th, 2014 (8:56 PM).
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          I really have no idea. Sorry. :(
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          Old March 17th, 2014 (8:59 PM).
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          nekol4twenty nekol4twenty is offline
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            well poop.
            do you think if i just make another account it might work?
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              #10    
            Old March 17th, 2014 (9:07 PM).
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            Maybe. Maybe have a friend who doesn't have one set one up and see if their account works. If not, it might be a server side issue with new accounts.
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              #11    
            Old March 17th, 2014 (9:21 PM).
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            nekol4twenty nekol4twenty is offline
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              yea it must be the server because i recovered a old account i made a year ago and it totally worked. i'm in now.
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                #12    
              Old March 24th, 2014 (9:16 PM).
              Tommy gunnn Tommy gunnn is offline
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                Hey man. This exact thing is happening to me! I even tried making another account and it still does it. If you find a fix let me know.
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                  #13    
                Old March 25th, 2014 (7:10 AM).
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                donavannj donavannj is offline
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                Quote:
                Originally Posted by Tommy gunnn View Post
                Hey man. This exact thing is happening to me! I even tried making another account and it still does it. If you find a fix let me know.
                I wonder if they're even aware of this problem.

                I'll look at the official support forums of theirs later tonight and see if this is a known issue.
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                  #14    
                Old March 27th, 2014 (6:04 AM).
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                nekol4twenty nekol4twenty is offline
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                  no i figured out what the problem was. i guess i never activated my account. you know the whole email thing and that's what was the problem. i kinda feel dumb for not noticing it before but i had thought i did that. plus the site never made me aware that my account was still inactivated.
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                    #15    
                  Old March 27th, 2014 (6:05 AM).
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                  nekol4twenty nekol4twenty is offline
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                    i have another problem though. i just got this theme pack about a week ago and i tried to redeem the code from it but it says "this code will be active after March 26" but it's still not letting me redeem it
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                      #16    
                    Old March 27th, 2014 (7:52 AM).
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                    mangamusicfan mangamusicfan is offline
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                    I can alway's log in normaly, maby ure Internet setting's are off?
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                      #17    
                    Old March 27th, 2014 (8:24 PM).
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                    donavannj donavannj is offline
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                    Quote:
                    Originally Posted by mangamusicfan View Post
                    I can alway's log in normaly, maby ure Internet setting's are off?
                    Well, presuming the PC they use to play the TCGO is the PC they used to post here, then I wouldn't think it was the "Internet Settings".

                    Quote:
                    Originally Posted by nekol4twenty View Post
                    i have another problem though. i just got this theme pack about a week ago and i tried to redeem the code from it but it says "this code will be active after March 26" but it's still not letting me redeem it :(
                    Have you tried after today's big maintenance period? Sometimes it takes them a bit to add cards and codes.
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                      #18    
                    Old March 27th, 2014 (9:45 PM).
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                    nekol4twenty nekol4twenty is offline
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                      Quote:
                      Originally Posted by donavannj View Post
                      Have you tried after today's big maintenance period? Sometimes it takes them a bit to add cards and codes.
                      nah i haven't been able to try it yet coz every time i try to log in it gives me this.
                      maintenance.png
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                        #19    
                      Old April 15th, 2014 (11:42 AM).
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                      Keromatsu Keromatsu is offline
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                        The Screen name thing wasnt't a bug you had to login to pokemon.com, you got your account settings and got to Pokemon trading card game online settings, it will ask you for your screen name, anyways I'm too late, you fixed it. Also the message bug happened to me once.
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