PTCGO: Help with TCGO software

Debbedaiah said:

Hi trainers,

I'm just wondering if someone can help me. I got a log in error when I tried to log in and I uninstalled the software which also deleted all of the TCGO files but when I try to redownload it I keep getting the could not access network location property.USER_PROFILE.

Does anyone know how I can fix it? I have loads of codes

Thank you in advance

Deb xo!

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Debbedaiah said:

Windows 10

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The majority of crash issues are resolved by doing a full uninstall. Unfortunately, the game does not always remove the all of its associated files when it is uninstalled. Reinstalling the game while those files are still present can create a conflict within the program and cause it to crash at launch.

Uninstall the game by going to your Windows Control Panel and selecting Programs and Features, selecting "Pokémon Trading Card Game Online" and choosing "Uninstall." Follow the prompts to completely remove the game. Next, follow these steps to ensure that no trace of the game's temporary files remain on your computer:

Go to the Programs and Features section your computer's Control Panel. Select the game and uninstall it.
Go to the directory where the game was installed. The default directory is C:\Users\[your user name]\AppData.
The game stores files in the following folders: LocalLow, Roaming, Unity
Go into the LocalLow folder and delete the "The Pok_mon Company International" folder.
Go into the Roaming folder and delete the "Pokemon Trading Card Game Online" folder.
Delete the "Unity" folder.
Empty your Recycle Bin.

Once you've completed this process, grab the latest installer from www.pokemontcg.com/download and reinstall the game. As mentioned above, there is a high likelihood that this will resolve your crashing issue.

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donavannj said:

Try the below steps to complete remove the game:



These are the solutions for general crashing issues in the TCGO from the support.pokemon.com website, but they may well work in your case, too.

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Debbedaiah said:

I get the same error when I try to uninstall from programmes and features and when I go into the Pok_mon company folder there is only one folder called Pokemon trading card game online and that only has 2 video files in it (archetypes and avatararchetypes)

Any more suggestions?

And thank you so much for your time

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Debbedaiah said:

I got it! Thank you.

Instead of change I had an option to remove. It deleted all of the spare stuff that was there and I managed to reinstall it with no problems. I haven't tried logging in yet though as I had to go to work but thank you for all of your help. I really appreciate it ������

Click to expand...

The majority of crash issues are resolved by doing a full uninstall. Unfortunately, the game does not always remove the all of its associated files when it is uninstalled. Reinstalling the game while those files are still present can create a conflict within the program and cause it to crash at launch.

Uninstall the game by going to your Windows Control Panel and selecting Programs and Features, selecting "Pokémon Trading Card Game Online" and choosing "Uninstall." Follow the prompts to completely remove the game. Next, follow these steps to ensure that no trace of the game's temporary files remain on your computer:

Go to the Programs and Features section your computer's Control Panel. Select the game and uninstall it.
Go to the directory where the game was installed. The default directory is C:\Users\[your user name]\AppData.
The game stores files in the following folders: LocalLow, Roaming, Unity
Go into the LocalLow folder and delete the "The Pok_mon Company International" folder.
Go into the Roaming folder and delete the "Pokemon Trading Card Game Online" folder.
Delete the "Unity" folder.
Empty your Recycle Bin.

Once you've completed this process, grab the latest installer from www.pokemontcg.com/download and reinstall the game. As mentioned above, there is a high likelihood that this will resolve your crashing issue.

Click to expand...

Mewtwolover said:

TCGO is hilariously badly done, software should never be installed to AppData folder, it's meant for software's user profiles. Correct default install directory would be Program files. The uninstaller should always remove all associated files.

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