My roommate was talking smack about my sister, who she barely knows, due to having been told of non-representative sample of behaviour by someone else. My sister has BPD and has thus a weird, arguably volatile, way of communicating, and she has a bad habit of saying things for shock value or for affirmation. I approached her about it and explained in plain language that I didn't appreciate her judging members of my family, especially when she has never met my sister, and that to spread what others were gossipping about is inappropriate. She lost it on me and oddly, I lost it on her, but it caused a ton of anxiety-related face twitching, shaking, and clear physiological distress. Then we didn't talk for two weeks. Super awkward in the house.
She never did apologize for essentially being a bully.