I wanted to reach through the phone and choke this lady because she called about wanting to exchange an inflatable for 200 tickets which isn't a lot. I told her we technically don't do refunds or exchanges because we don't know what you've done to it once you've left. Once I spoke with my GM and told her she could come in with in the next day or so and she told me she couldn't because of her holiday or whatever. She said if she didn't come before the end of the year then don't worry about it.
My thought is...is if it's THAT much of a deal that you have to call and complain and argue about it but yet you're not going to come right away to fix it then why bother calling at all. I mean that's like me complaining about $5 and want something done about it but I'm not going to come right away.
ah yes. my favorite people. though most of my phone calls end with "okay what's your name so we can replace your order next time--" "i'm at work" "--you come through whether it's today or tomorrow or next week" like damn let me finish my sentence first?
Or the ones who want to speak to the Manager or GM and they tell them the exact same thing you just told them and they're like Okay no problem. You stand there like WTF what I wasn't good enough. There's the door BYE!