The PokéCommunity Forums  

Go Back   The PokéCommunity Forums > General Pokémon Discussions > Pokémon Trading Card Game
Reload this Page TCGO Tutorial Crashing

Notices
For all updates, view the main page.

Pokémon Trading Card Game The forum for the Pokémon TCG and Pokemon TCG Online. Post your deck to get rated, rate other decks, ask questions, talk about strategy, etc.

Ad Content
Reply
 
Thread Tools
  #1   Link to this post, but load the entire thread.  
Old May 17th, 2016 (8:28 PM).
NewbieDad NewbieDad is offline
TCGO:
 
Join Date: May 2016
Gender: Male
Posts: 2
I have the same problem described below. Pokeman TCG Tutorial crashes after eavee says "your turn". Then it crashes each time I launch the application.

Error Message: "Pokemon Trading Card Game Online.exe has stopped working".

Windows 10
i5 CPU @ 2.4 GHz
8GB RAM
64 Bit

Any suggestions for fixing?
Reply With Quote
  #2   Link to this post, but load the entire thread.  
Old May 18th, 2016 (5:32 AM).
ddrox13's Avatar
ddrox13 ddrox13 is offline
Anti-Nonsense
TCGO: asdfghjkl1234
 
Join Date: Nov 2015
Location: Northeast US
Nature: Modest
Posts: 1,643
Quote:
Originally Posted by NewbieDad View Post
I have the same problem described below. Pokeman TCG Tutorial crashes after eavee says "your turn". Then it crashes each time I launch the application.

Error Message: "Pokemon Trading Card Game Online.exe has stopped working".

Windows 10
i5 CPU @ 2.4 GHz
8GB RAM
64 Bit

Any suggestions for fixing?
So I looked into this for a friend, and I found out the issue. It has to do with Intel/HP's movement away from using Dedicated Video Graphics Memory (or something to that effect) and moving that into all-purpose RAM. The TCGO Tutorial for some reason requires 256mb (might be 128, I forget now) of this dedicated memory, and will crash if it doesn't get that allotment. What this basically means is that all 2011 and newer (date may be wrong) HP/Intel PCs cannot open the tutorial. It is a known bug, although I have no idea if any effort is being made to fix it.

To circumvent this, either go into the control files and try to fix it yourself (not recommended) , log out and create a new account and DO NOT select to view the tutorial, or wait until they patch it at a later date.
__________________
Challenges - TCG - Daily
Profile pic by Kitty!

Reply With Quote
  #3   Link to this post, but load the entire thread.  
Old May 18th, 2016 (7:16 AM).
donavannj's Avatar
donavannj donavannj is offline
TCGO: donavannj
 
Join Date: Mar 2005
Location: 'cause it get cold like Minnesota
Age: 32
Gender: Male
Posts: 22,513
Quote:
Originally Posted by NewbieDad View Post
I have the same problem described below. Pokeman TCG Tutorial crashes after eavee says "your turn". Then it crashes each time I launch the application.

Error Message: "Pokemon Trading Card Game Online.exe has stopped working".

Windows 10
i5 CPU @ 2.4 GHz
8GB RAM
64 Bit

Any suggestions for fixing?
Looks like ddrox13 might have your answer.

Quote:
Originally Posted by ddrox13 View Post
So I looked into this for a friend, and I found out the issue. It has to do with Intel/HP's movement away from using Dedicated Video Graphics Memory (or something to that effect) and moving that into all-purpose RAM. The TCGO Tutorial for some reason requires 256mb (might be 128, I forget now) of this dedicated memory, and will crash if it doesn't get that allotment. What this basically means is that all 2011 and newer (date may be wrong) HP/Intel PCs cannot open the tutorial. It is a known bug, although I have no idea if any effort is being made to fix it.

To circumvent this, either go into the control files and try to fix it yourself (not recommended) , log out and create a new account and DO NOT select to view the tutorial, or wait until they patch it at a later date.
I've gone ahead and moved both of these posts to their own thread as the older one is out of date (linked to this one in my post in the old thread, though).
__________________
whoops
Reply With Quote
  #4   Link to this post, but load the entire thread.  
Old May 19th, 2016 (6:07 PM).
NewbieDad NewbieDad is offline
TCGO:
 
Join Date: May 2016
Gender: Male
Posts: 2
Thanks the response. I will try on a different PC.
Reply With Quote
Reply

Quick Reply

Join the conversation!

Create an account to post a reply in this thread, participate in other discussions, and more!

Create a PokéCommunity Account
Ad Content

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -8. The time now is 3:46 AM.