Your vision of things is completly right. I guess you're right; staff members should be kind and helpful with the members (I know some who aren't, unfortunately...).
I wouldn't want a staff member to ignore me... (It's my personality too, i've always wanted everyone to look at me or know somehow. But that's another story, hence the parenthesis)
Come on, you know the "noobs". "Y did u give me a infratcion?ur wrong,tkae ti back" etcetera. So, if that person was a "noob", it's natural that they would react that way. Your anger/ disappointment or whatever your feelings are about that person are justified, but you shouldn't show them. [/nerve killer advice]
And wow, 6 and a half years of modship/adminship?