➟ every story
Being approachable is part of the job description, I should think. We're here to help people. For mods, it should be fairly easy as we are usually active in our sections and interact and post with our regulars. For h-staff, I can see how it can be more difficult if they don't have a section they frequent the most. Or rather, because they are expected to be somewhat responsible for stuff across every section, that is why people think they seem less approachable. But someone from A&D or the Trade Corner wouldn't really feel great coming to me about problems, just as they might not feel as comfortable coming to an admin or smod who don't hang around their favorite section a lot.
But yeah, even I get happy every time an admin replies to my VMs so that would definitely help, haha.