Oh, and I'm guessing you don't actually have the questions at hand, copied or something, so you could just fill it out in a document offline? It's kind of annyoing not to get anywhere because of a broken website, especially if it takes so long till they repaired it... :/
Have you tried brain storming or drawing a mind map? They don't work for me, but since we've established that we go at it completely differently, it might help you? I don't know where, but I've also read the suggestion once to get a pen and paper, sit in the dark without any noise to bother you and just write whatever comes to your mind, be it story related, random snippets of a conversation or just a bunch of words. I don't know if that's helpful, but other than that, nothing else comes to my mind that might help you. ~_~
Okay, no, one other idea. You could just try to write a detailed description instead. Kind of like a wikipedia entry or something like that. You could divide it into categories like "appearance", "personality", "past", etc. and write a detailed paragraph about each.