And when you connect, are other people online at the same time as you? Cause once in a while whenever I got online literally no one else is online at all (both my Friends and Acquantinces list are all greyed out, and I can't vouche for my passersby list because it is just so incredibly long and it's such a pain to scroll because they really did not make it easy to scroll that on that) but the ones I can see are also greyed out, so while you know you're online, if you don't see anyone else online then that might also be why you're not getting updates (because even when online, you still need to pass other people in order to get updates, meaning someone else needs to be online the same time as you) if there are, then I have no idea what else to suggest.