6th Gen Pokemon Bank

[scprepschool]

No, that's EXACTLY right. As an American Pokémon fan myself, I have to say that reaction of other fans from the States has been atrocious at best. When you get told to be patient or bear with things, you do not whine for over a month straight, especially when the company as a whole has other things to deal with first. If you've read Nintendo and Pokémon's Facebook pages, you'll see exactly how bad the whining has gotten. What's worse is that it's just as bad here. Almost every other post in this thread is nothing more than spam with people whining about how Pokémon Bank's not out yet in the US. I have to say this because no one else will.

The team who created and worked on the Pokémon bank failed...
Is that better?
SRS ppl are too touchy, there is nothing wrong with them failing, but I'm gonna tell the truth, I for one am not so attached at the crotch to game freak that I can't be outspoken, video gaming is competitive now days: more than ever, and the consumer has the loudest voice in the competition, if I, as a consumer, am unhappy with what I'm getting ( in this case not getting ) don't I have the right to say so? I bought my xy copies with my hard earned money just like you and the jap&eur players. Another month til US for all I care, the whole game is broken anyway til they figure out how to stop cloning

Well, I don't think the reaction is uncalled for. I mean, we can make excuses for them all we want, but the fact is, if there were other things they had to do besides release things on schedule, they can at least tell when. Most of the complaints I've seen are mostly aimed at the fact that we weren't being told anything. So really, I don't make excuses for them. This was an epic fail on Nintendo's part "other stuff to deal with" or not.

It's just even more unfortunate that the backlash has caused them to further withhold it from the states, even at the expense of us who took no part in said backlash. I guess the lesson here is, don't screw with Nintendo.

That shouldn't be a lesson though. Don't punish 100 for 1. That is immature and unethical business.

 

[Incinermyn]

Well, I don't think the reaction is uncalled for. I mean, we can make excuses for them all we want, but the fact is, if there were other things they had to do besides release things on schedule, they can at least tell when. Most of the complaints I've seen are mostly aimed at the fact that we weren't being told anything. So really, I don't make excuses for them. This was an epic fail on Nintendo's part "other stuff to deal with" or not.

It's just even more unfortunate that the backlash has caused them to further withhold it from the states, even at the expense of us who took no part in said backlash. I guess the lesson here is, don't screw with Nintendo.

Actually, I do think it's uncalled for because most of the time when something is going to be postponed, it's generally for a few weeks if not a month or more. Making sure a server is stable isn't the half of what they were also doing. They also had to make sure hacks weren't going to get through anymore, aside from fixing EShop so that it wouldn't crash from too much traffic. Even with the best guys in the business working things, it still takes A LOT of time, not to mention that EShop's server crashed in the middle of the holidays (when most tech people were likely off for vacation). In the meantime, I'd taken the liberty to break in a bunch of other games besides Pokémon, including Zelda: A Link Between Worlds and Etrian Odyssey Untold. People became so obsessed with Pokémon Bank, though, that I think they completely forgot that Nintendo does have other games they're trying to sell, so EShop had to be a priority first before they could even think about straighten out Pokémon Bank.

I'm not trying to excuse Nintendo's epic fail, but it isn't without justification. People may not think about it, but it WOULD have been the exact same case if Sony's or Microsoft's servers crashed because they were releasing a bunch of stuff for Xbox or Playstation. Even having people who can work quickly at fixing or restoring stuff, it would still take time. So all the Nintendo bashing is uncalled for, since this actually could happen to any company's online stuff.

 

[Sopheria]

To put a more positive spin on things, instead of looking at it as Nintendo punishing the Americas for our impatience, maybe we should look at it as Nintendo rewarding the PAL region for their patience :P Patience is a virtue, after all.

 

[SaniOKh]

It's just even more unfortunate that the backlash has caused them to further withhold it from the states, even at the expense of us who took no part in said backlash. I guess the lesson here is, don't screw with Nintendo.

Or maybe, as I've said, the fact that Europe got it first had nothing to do with the backlash, but it's rather one of the rare cases where the European market got something before the American market did. I assure you, this sometimes happens. The Europeans were just as bad with the backlash.

Plus, about public criticism of game companies in general, this is something I want people to realize. We don't have to please game companies with our behavior. We should be outspoken and they should listen, because at the end of the day, we're the ones who pay them. Nintendo, and noone else brought the backlash on themselves. They did bad and they should feel bad.

 

[scprepschool]

Actually, I do think it's uncalled for because most of the time when something is going to be postponed, it's generally for a few weeks if not a month or more. Making sure a server is stable isn't the half of what they were also doing. They also had to make sure hacks weren't going to get through anymore, aside from fixing EShop so that it wouldn't crash from too much traffic. Even with the best guys in the business working things, it still takes A LOT of time, not to mention that EShop's server crashed in the middle of the holidays (when most tech people were likely off for vacation). In the meantime, I'd taken the liberty to break in a bunch of other games besides Pokémon, including Zelda: A Link Between Worlds and Etrian Odyssey Untold. People became so obsessed with Pokémon Bank, though, that I think they completely forgot that Nintendo does have other games they're trying to sell, so EShop had to be a priority first before they could even think about straighten out Pokémon Bank.

I'm not trying to excuse Nintendo's epic fail, but it isn't without justification. People may not think about it, but it WOULD have been the exact same case if Sony's or Microsoft's servers crashed because they were releasing a bunch of stuff for Xbox or Playstation. Even having people who can work quickly at fixing or restoring stuff, it would still take time. So all the Nintendo bashing is uncalled for, since this actually could happen to any company's online stuff.

Well, let's be honest Nintendo isnt the best guys in the business, and hacks are getting through& I had no idea ppl played other nintendo games besides Pokémon anymore? & PS and Xbox servers wouldnt crash because of releasing allot of stuff, they release demos and downloadable games and app like games and movies etc, 2-4 times a week relentlessly. Nintendo just wasn't ready for DAT future of gaming, probably why they can't put out a fun console anymore. Only game I ever played on Wii was bowling lol and the Wii U looks like its 4 year olds

 

[DarkPoke001]

Has America not got Bank yet? in the UK it is out, just got my Celebi :)

 

[Gardevoir the Dragon Slayer]

Yay, finally got bank and my Celebi at last. Poke Transporter could be better however you can only transfer everything from box one so accidentally transferred everything from my box one in white including stuff I didn't want to transfer :p.

 

[insectrepellent]

finally!

Downloading now...

 

[DarkPoke001]

Yay, finally got bank and my Celebi at last. Poke Transporter could be better however you can only transfer everything from box one so accidentally transferred everything from my box one in white including stuff I didn't want to transfer :p.

Celebi is one of the ONLY reasons i wanted bank in the first place :)

 

[Xander Olivieri]

I think what she was saying is that after announcing that the Bank was going to be delayed, Nintendo was pretty much silent on the whole thing for over a month. All those websites you listed just state that the Bank is/was down. Nintendo never really said why the Bank was down (at first anyway) or gave us an ETA. That's what Phangy was talking about.

The thing is, they could not give an ETA. They didn't know when the server would be stable enough to allow it to be redistributed. Even now, they are slowly going out over thin ice testing the strength and praying it doesn't crack and drown them in the icy death waters below like it did when they practically ran over the ice before with the initial launch.

They shared all the information they could legally share with the fans. Inner working of any business is the same. if this happened to Sony, they'd do the exact same thing. If this happened to Microsoft, honestly we'd be lucky if they even acknowledged their players enough to give any information or even an, "I'm sorry its down. We're trying to fix it and will get it back up ASAP." like Nintendo did.

The fans, and at this point I use the term very loosely because those were not fans, those were selfish demons who don't care about anything outside of their skin, were completely out of line with the harassment and complaints. Half of them weren't even complaints. They were yelling just to antagonize other people. Nintendo followed all of their proper protocols and conducted their business as professionally as they could. The complaints are nothing more than a bunch of blood sucking mosquitoes buzzing in their ears.

Or maybe it's just that Nintendo releases the app zone by zone while adapting its infrastructure as they go along so that the servers wouldn't crash, and this is just one of those rare cases where Europe happened to get it first.

This has a pretty good chance of being accurate. It makes sense that they'd do it by Zone to test the strength of individual servers. Now there are two specific area'd servers running to watch and do minor maintenance checks. All the better for the US as we'll get the most up to date version of the bank when it releases and the most stable version of the cloud storage.

Well, I don't think the reaction is uncalled for. I mean, we can make excuses for them all we want, but the fact is, if there were other things they had to do besides release things on schedule, they can at least tell when. Most of the complaints I've seen are mostly aimed at the fact that we weren't being told anything. So really, I don't make excuses for them. This was an epic fail on Nintendo's part "other stuff to deal with" or not.

It's just even more unfortunate that the backlash has caused them to further withhold it from the states, even at the expense of us who took no part in said backlash. I guess the lesson here is, don't screw with Nintendo.

There was no epic fail on Nintendo's part. They handled this situation just as any other corporation would handle this sort of issue. They are being highly professional about it. The mosquitoes can keep trying to bite and drain Nintendo for all that they want. They're nothing more than annoying little bugs.

 

[victreeplume]

I'm just shocked that we in Australia have had some form of technology released before the US!

Jokes aside, it really isn't the end of the world that it was delayed, guys. It'll come eventually for all players. Yes, Nintendo didn't foresee that technical difficulties and that's pretty bad, but they would have learnt their lesson from this for releases of popular software in the future.

 

[oldskooltrainr]

i am just patiently waiting for it to release.no point in being angry over something you can't control. I will just be glad whn it arrives.

 

[Sopheria]

The complaints are nothing more than a bunch of blood sucking mosquitoes buzzing in their ears.

Well, I don't think Nintendo views their customers that way (at least, I don't think they have historically. If they do now it's pretty unprecedented), and any company that does is doomed to fail. Period. Without said "mosquitoes" (or paying customers to whom the company owes their success), Nintendo would not be what it is today. As someone who has a fair amount of experience being self-employed, I can say that "the customer is always right" is correct advice. If your customers are complaining about you, then you've screwed up, by definition.

at this point I use the term very loosely because those were not fans

By the very definition of the word "fan", I think it's valid to say that they were fans. If they weren't fans, they wouldn't have even cared if the bank was delayed. Heck, they wouldn't have even bought the games or the system (hint: mosquitoes don't pay you money to suck your blood).

 

[Xander Olivieri]

Well, I don't think Nintendo views their customers that way, and any company that does is doomed to fail. Period. Without said "mosquitoes" (or paying customers to whom the company owes their success), Nintendo would not be what it is today. As someone who has a fair amount of experience being self-employed, I can say that "the customer is always right" is correct advice. If your customers are complaining about you, then you've screwed up, by definition.

As someone who works and has experience dealing in customer service, I can tell you personally, the "The Customer is always right" is a load of crap mask you have to wear. They aren't always right. More than half the time they are axe wielding murderers who walk in with all intent and purpose of ruining the entire store's day. Shoplifters and thieves are still valued customers until you have to call the cops. People who come in and just start screaming get either 1) rejected service, 2) escorted out by police.

Those people complaining were not customers. They were not fans. They were spoiled brats that wanted all the free things they could get. They don't care about the company. They are the type people to write bad reviews on items people sell that they never bought. They'd be the first to attempt to steal from a store before buying from them.

At best, they are just mosquitoes. Annoying little noisy bloodsuckers.

There was never any reason to complain. It was handled by the book. ANY company, ANY corporation, would have handled it the exact same way if not then with even less information. There are delays that go unnoticed in game development all the time. The complaints were never that bad. There were issues of games launching which caused others to be delayed. Sometimes the delays took months to years to fix. No one complained. Pokebank has an unexpected error that they are not familiar in dealing with...apparently that means Nintendo is the devil, worthless cold-hearted people that don't give two craps about their fans. I'm sorry, hell no. Grow the hell up. It doesn't effect your life. You will not die just because it was delayed. This crap happens all the freakin time. The general fake-fan responses were idiotic ramblings that you could create a religion around.

 

[Sopheria]

As someone who works and has experience dealing in customer service, I can tell you personally, the "The Customer is always right" is a load of crap mask you have to wear. They aren't always right. More than half the time they are axe wielding murderers who walk in with all intent and purpose of ruining the entire store's day. Shoplifters and thieves are still valued customers until you have to call the cops. People who come in and just start screaming get either 1) rejected service, 2) escorted out by police.

Those people complaining were not customers. They were not fans. They were spoiled brats that wanted all the free things they could get. They don't care about the company. They are the type people to write bad reviews on items people sell that they never bought. They'd be the first to attempt to steal from a store before buying from them.

At best, they are just mosquitoes. Annoying little noisy bloodsuckers.

There was never any reason to complain. It was handled by the book. ANY company, ANY corporation, would have handled it the exact same way if not then with even less information. There are delays that go unnoticed in game development all the time. The complaints were never that bad. There were issues of games launching which caused others to be delayed. Sometimes the delays took months to years to fix. No one complained. Pokebank has an unexpected error that they are not familiar in dealing with...apparently that means Nintendo is the devil, worthless cold-hearted people that don't give two craps about their fans. I'm sorry, hell no. Grow the hell up. It doesn't effect your life. You will not die just because it was delayed. This crap happens all the freakin time. The general fake-fan responses were idiotic ramblings that you could create a religion around.

Well, your loyalty is admirable xD But not all fans have it, and there's nothing wrong with that--loyalty isn't a prerequisite for being a fan, or for being a customer. Money is.

Thinking realistically for a moment, the fans who were complaining aren't going to die or anything, they're probably just going to take their business elsewhere in the future--at least to some extent. I won't be one of those people, since I'm a pretty loyal fan myself xD And I know everyone makes mistakes and Nintendo has made decidedly very few of them over the years. Still, it is what it is, they've probably lost a great deal of trust among their customer base.

 

[SaniOKh]

All I know, as a developer, is that if my company ever spent over a month without keeping a client posted on how the work is going (especially if we were past the deadline without having negociated a new one), we would at best get angry phonecalls, at worst lose the contract, time and money, no matter if we actually were working on the software or not. That's just natural.

 

[Sopheria]

Yea...I think it's a lot easier to see the importance of respecting your customers when you have experience being paid by them directly.

 

[OmegaRuby and AlphaSapphire]

Well this thread has certainly shifted towards talk on customer service...

I hope that the servers don't go down...have they thus far (for those who have tried to download it?)

 

[Banned]

Well this thread has certainly shifted towards talk on customer service...

I hope that the servers don't go down...have they thus far (for those who have tried to download it?)

It's been running perfectly smoothly for me, although I haven't been using it too much since I have limited WiFi access.

 

[SaniOKh]

I had a couple internet errors at first, but now it's working pretty smoothly.