PTCG Online Crashing help

[dotshima]

Hi, I´d love to be able to play Pokemon together with my girlfriend online, but she´s having issues with the program. Whenever we try to start it on her computer we get an error message reading "Oops! The game crashed." I lookyed up the error log which I´m attaching to this message. We´ve tried reinstalling the game and restarting the computer but nothing works. Please help us out. Thank you.

Error log:

Unity Player [version: Unity 4.1.3f3_9174d583c97b]

Pokemon Trading Card Game Online.exe caused an Access Violation (0xc0000005)
in module Pokemon Trading Card Game Online.exe at 001b:00000000.

Error occurred at 2014-01-26_133736.
C:\Dokumente und Einstellungen\user1\Anwendungsdaten\Pokémon Trading Card Game Online\PokemonTradingCardGameOnline\Pokemon Trading Card Game Online.exe, run by user1.
35% memory in use.
2814 MB physical memory [1812 MB free].
0 MB paging file [3041 MB free].
2048 MB user address space [1899 MB free].
Read from location 00000000 caused an access violation.

Context:
EDI: 0x00000000 ESI: 0x00010000 EAX: 0x00000000
EBX: 0x00000001 ECX: 0x00000b60 EDX: 0x00000000
EIP: 0x00000000 EBP: 0x0012f800 SegCs: 0x0000001b
EFlags: 0x00010246 ESP: 0x0012f7b4 SegSs: 0x00000023

Bytes at CS:EIP:
?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ?? ??

Stack:
0x0012f7b4: 00726d03 00008d40 00000000 02d4ea7c .mr.@.......|...
0x0012f7c4: 02d50054 02d4d0f8 c5011182 00010000 T...............
0x0012f7d4: 00000000 0001013e c5011182 000a027c ....>.......|...
0x0012f7e4: 00080354 c5011182 00010000 00080354 T...........T...
0x0012f7f4: 0169f47c 00000000 00000000 0012f824 |.i.........$...
0x0012f804: 0071fdb0 00000001 0012f880 00000000 ..q.............
0x0012f814: ffffffff 00000000 ffffffff 00000001 ................
0x0012f824: 0012f83c 0056c68d 00000001 0012f880 <.....V.........
0x0012f834: 00000000 ffffffff 0012f8a0 00779a30 ............0.w.
0x0012f844: 00000001 0012f880 00000000 ffffffff ................
0x0012f854: 00000000 01678f80 02d4d0f8 0012f904 ......g.........
0x0012f864: 00000000 00000168 0012f860 0012fa24 ....h...`...$...
0x0012f874: 0012fa24 7e39048f 7e37b330 00000000 $.....9~0.7~....
0x0012f884: 00000000 00000000 00000000 00000000 ................
0x0012f894: 7e380248 00000000 00000000 0012f8d8 H.8~............
0x0012f8a4: 00581379 00000001 0012f904 00000000 y.X.............
0x0012f8b4: ffffffff 00000000 00000000 00000168 ............h...
0x0012f8c4: 7e3818d1 00000003 00000000 7e37aef1 ..8~..........7~
0x0012f8d4: 00000000 0012f908 00582165 00000001 ........e!X.....
0x0012f8e4: 00000000 00000000 00000000 00000000 ................
0x0012f8f4: 00000000 ffffffff 00000000 02d4d0f8 ................
0x0012f904: 00000000 0012f934 00676dbb 01678f80 ....4....mg...g.
0x0012f914: 00b99240 00000000 00000000 00000004 @...............
0x0012f924: 00000004 00000004 00000000 0012f96c ............l...
0x0012f934: 0012f960 00676be2 00000280 01000168 `....kg.....h...
0x0012f944: 00000000 00000000 01680280 00000005 ..........h.....
0x0012f954: 00000400 00000300 00000000 0012f974 ............t...
0x0012f964: 0067a2f9 00000280 00000168 00000000 ..g.....h.......
0x0012f974: 0012f9a0 0067a680 00000280 00000168 ......g.....h...
0x0012f984: 0012fa08 0067a310 00000000 00000000 ......g.........
0x0012f994: 00000000 00000000 00000000 0012f9cc ................
0x0012f9a4: 7e368734 000a027c 00000005 00000000 4.6~|...........
0x0012f9b4: 01680280 0067a310 dcbaabcd 00000000 ..h...g.........
0x0012f9c4: 0012fa08 0067a310 0012fa34 7e368816 ......g.4.....6~
0x0012f9d4: 0067a310 000a027c 00000005 00000000 ..g.|...........
0x0012f9e4: 01680280 0102c2c8 0102c330 01680280 ..h.....0.....h.
0x0012f9f4: 00000014 00000001 00000000 00000000 ................
0x0012fa04: 00000010 00000000 00000004 00000001 ................
0x0012fa14: 00000000 00000000 0012f9e8 0012f3d8 ................
0x0012fa24: 0012fb50 7e39048f 7e368830 00000000 P.....9~0.6~....
0x0012fa34: 0012fa88 7e37bf15 00000000 0067a310 ......7~......g.
0x0012fa44: 000a027c 00000005 00000000 01680280 |.............h.
0x0012fa54: 0102c344 00000001 000a027c 00364628 D.......|...(F6.
0x0012fa64: 00000047 7e379313 00000000 00000000 G.....7~........
0x0012fa74: 00000280 00000168 00364000 0012fb50 [email protected]...
0x0012fa84: 000a027c 0012faa4 7e378dd9 000a027c |.........7~|...
0x0012fa94: 00000047 000a027c 00000000 00000000 G...|...........
0x0012faa4: 0012fafc 5b0f1af6 000a027c 00000047 .......[|...G...
0x0012fab4: 00000000 0012fcc0 0012fcc0 00000047 ............G...
0x0012fac4: 00000000 000a027c 00000047 00000000 ....|...G.......
0x0012fad4: 0012fcc0 00000004 000004b0 7e378db2 ..............7~
0x0012fae4: 00000000 00000000 00000000 00000000 ................
0x0012faf4: 7e378db2 00000000 0012fb18 5b0f1b3d ..7~........=..[
0x0012fb04: 5b0f65ac 00000000 00000000 0012fcc0 .e.[............
0x0012fb14: 00000001 0012fb60 7e3794ed 000a027c ....`.....7~|...
0x0012fb24: 00000047 00000000 0012fcc0 0012fcc0 G...............
0x0012fb34: 00000047 00000000 00000080 00000001 G...............
0x0012fb44: 00364628 0012fb30 0012f3d8 0012fc18 (F6.0...........
0x0012fb54: 7e39048f 7e378d90 00000000 0012fb94 ..9~..7~........
0x0012fb64: 0067a70f 000a027c 00000047 00000000 ..g.|...G.......
0x0012fb74: 0012fcc0 0012fcc0 0067a310 00000000 ..........g.....
0x0012fb84: 00000000 000a027c 00000047 00000000 ....|...G.......
0x0012fb94: 0012fbc0 7e368734 000a027c 00000047 ....4.6~|...G...
0x0012fba4: 00000000 0012fcc0 0067a310 dcbaabcd ..........g.....
0x0012fbb4: 00000000 0012fcc0 0067a310 0012fc28 ..........g.(...
0x0012fbc4: 7e37bdf1 0067a310 000a027c 00000047 ..7~..g.|...G...
0x0012fbd4: 00000000 0012fcc0 00000000 000a027c ............|...
0x0012fbe4: 00000286 00000014 00000001 00000000 ................
0x0012fbf4: 00000000 00000010 00000001 00000000 ................
0x0012fc04: 00000001 00000000 00000000 0012fbdc ................
0x0012fc14: 0012f3d8 0012fc6c 7e39048f 7e368830 ....l.....9~0.6~
0x0012fc24: 00000000 0012fc7c 7e378ea0 00000000 ....|.....7~....
0x0012fc34: 0067a310 000a027c 00000047 00000000 ..g.|...G.......
0x0012fc44: 0012fcc0 0102c344 00000001 01678fb4 ....D.........g.
0x0012fc54: 000000bd 00000286 00000000 00000000 ................
0x0012fc64: 0012fc50 0012f3d8 0012ffb0 7e39048f P.............9~
0x0012fc74: 7e378eb0 ffffffff 0012fca4 7e37be3b ..7~........;.7~
0x0012fc84: 0102c330 00000047 00000000 0012fcc0 0...G...........
0x0012fc94: 0067a310 00000000 00000000 00000000 ..g.............
0x0012fca4: 0012fd24 7c91e473 0012fcb4 00000030 $...s..|....0...
0x0012fcb4: 0102c330 00000047 00000000 000a027c 0...G.......|...
0x0012fcc4: 000f01e8 000000bd 000000bc 00000286 ................
0x0012fcd4: 00000188 10000150 0067a310 7e378e53 ....P.....g.S.7~
0x0012fce4: 7e3799ff 00485729 000a027c fffffffe ..7~)WH.|.......
0x0012fcf4: 000000bd 000000bc 00000286 00000188 ................
0x0012fd04: 00000150 01678fb4 00000000 00000168 P.....g.....h...
0x0012fd14: fffffffd ffffffe3 00000283 0000016b ............k...
0x0012fd24: 0012fd44 004881a8 00000188 00000168 D.....H.....h...
0x0012fd34: 00000000 01678f80 02d4d0f8 00000168 ......g.....h...
0x0012fd44: 0012fd80 00676d9d 00000280 00000000 .....mg.........
0x0012fd54: 00000000 00000168 00b99240 0169d104 [email protected].
0x0012fd64: 00000000 00000000 00000004 00000004 ................
0x0012fd74: 00000004 00000000 0012fe00 0012fe00 ................
0x0012fd84: 005e27f6 00000280 00000168 00000000 .'^.....h.......
0x0012fd94: 00000000 00000010 00000000 00000001 ................
0x0012fda4: 01771ba8 000a027c 0012fdcc 00000000 ..w.|...........
0x0012fdb4: 00000020 0000002f 00475dee 01771bec .../....]G...w.
0x0012fdc4: 0012fdcc 00000000 00000020 0000001f ........ .......
0x0012fdd4: 0000001f 4d1e55b2 01771c20 1100cb88 .....U.M .w.....
0x0012fde4: 30000011 00000000 0000001e 0000001f ...0............
0x0012fdf4: 000a027c 01678f80 0012ff18 0012ff18 |.....g.........
0x0012fe04: 0067bf3b 0154dd5c 00000000 7ffd6000 ;.g.\.T......`..
0x0012fe14: 0167130c 014b32a8 00000041 00161830 ..g..2K.A...0...
0x0012fe24: 00000073 0000007f 014b32a8 01671f00 s........2K...g.
0x0012fe34: 0000000f 0000000f 7fffffff 00000000 ................
0x0012fe44: 0000000f 00150168 6f6e6f00 6374652f ....h....ono/etc
0x0012fe54: 00161800 00000028 00000000 0000000f ....(...........
0x0012fe64: 00150178 01671f94 01671fcc 01671fcc x.....g...g...g.
0x0012fe74: 0012fc6c 01671258 0012fec0 7c91e920 l...X.g..... ..|
0x0012fe84: 7c9201e0 00000099 0000009f 7c9214d6 ...|...........|
0x0012fe94: 014c7cb0 01671464 00000003 0012fdd8 .|L.d.g.........
0x0012fea4: 7c91d80a 000000a8 000000af 49656e69 ...|........ineI
0x0012feb4: 01672000 00000000 00000000 59e47b10 . g..........{.Y
0x0012fec4: 00000000 0000000f 0012fefc 00000000 ................
0x0012fed4: 616e614d 00646567 007dd125 00000000 Managed.%.}.....
0x0012fee4: 00000007 0000000f 007dd132 014c7cb0 ........2.}..|L.
0x0012fef4: 6f6e6f4d 6e6f6d2f 6c642e6f 0000006c Mono/mono.dll...
0x0012ff04: 0000000d 0000000f 014b2c48 00000000 ........H,K.....
0x0012ff14: 00000000 0012ff30 007a8558 00400000 ....0...X.z...@.
0x0012ff24: 00000000 001523aa 00000001 0012ffc0 .....#..........
0x0012ff34: 007d9c50 00400000 00000000 001523aa P.}...@......#..
0x0012ff44: 00000001 0c56b2fb 0154dd5c 7c91d96e ......V.\.T.n..|
0x0012ff54: 7ffd6000 00000044 00020980 00020960 .`..D.......`...
0x0012ff64: 000208bc 00000000 00000000 00000000 ................
0x0012ff74: 00000000 00000000 00000000 00000000 ................
0x0012ff84: 00000c01 00000001 00000000 00000000 ................
0x0012ff94: 00010001 00000000 c0000005 7c91d96e ............n..|
0x0012ffa4: 00000000 0012ff48 0012f3c8 0012ffe0 ....H...........
0x0012ffb4: 007db420 0c8cb303 00000000 0012fff0 .}.............
0x0012ffc4: 7c81776f 0154dd5c 7c91d96e 7ffd6000 ow.|\.T.n..|.`..
0x0012ffd4: c0000005 0012ffc8 0012f3d8 ffffffff ................
0x0012ffe4: 7c839ab0 7c817778 00000000 00000000 ...|xw.|........
0x0012fff4: 00000000 007d9ca3 00000000 ......}.....

Module 1
C:\Dokumente und Einstellungen\user1\Anwendungsdaten\Pokémon Trading Card Game Online\PokemonTradingCardGameOnline\Pokemon Trading Card Game Online.exe
Image Base: 0x00400000 Image Size: 0x00a00000
File Size: 9958616 File Time: 2013-11-08_214630
Version:
Company:
Product:
FileDesc:
FileVer: 4.1.3.1912
ProdVer: 4.1.3.1912

Module 2
C:\WINDOWS\system32\xpsp2res.dll
Image Base: 0x00010000 Image Size: 0x002d9000
File Size: 2981888 File Time: 2008-04-13_230648
Version:
Company: Microsoft Corporation
Product: Betriebssystem Microsoft® Windows®
FileDesc: Service Pack 2-Meldungen
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 3
C:\Dokumente und Einstellungen\user1\Anwendungsdaten\Pokémon Trading Card Game Online\PokemonTradingCardGameOnline\Pokemon Trading Card Game Online_Data\Mono\mono.dll
Image Base: 0x10000000 Image Size: 0x0022b000
File Size: 2094592 File Time: 2013-05-07_023302
Version:
Company:
Product:
FileDesc:
FileVer: 0.0.0.0
ProdVer: 0.0.0.0

Module 4
C:\WINDOWS\system32\WINHTTP.dll
Image Base: 0x4d5c0000 Image Size: 0x00059000
File Size: 354816 File Time: 2011-11-16_152144
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows HTTP Services
FileVer: 5.1.2600.6175
ProdVer: 5.1.2600.6175

Module 5
C:\WINDOWS\system32\NETAPI32.dll
Image Base: 0x597d0000 Image Size: 0x00055000
File Size: 337920 File Time: 2012-07-06_145908
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Net Win32 API DLL
FileVer: 5.1.2600.6260
ProdVer: 5.1.2600.6260

Module 6
C:\WINDOWS\system32\dbghelp.dll
Image Base: 0x59dd0000 Image Size: 0x000a1000
File Size: 640000 File Time: 2008-04-14_065210
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows Image Helper
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 7
C:\WINDOWS\system32\uxtheme.dll
Image Base: 0x5b0f0000 Image Size: 0x00038000
File Size: 219136 File Time: 2008-04-14_065232
Version:
Company: Microsoft Corporation
Product: Betriebssystem Microsoft® Windows®
FileDesc: Microsoft UxTheme-Bibliothek
FileVer: 6.0.2900.5512
ProdVer: 6.0.2900.5512

Module 8
C:\WINDOWS\system32\OPENGL32.dll
Image Base: 0x5f0d0000 Image Size: 0x000cc000
File Size: 713728 File Time: 2008-04-14_065224
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: OpenGL Client DLL
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 9
C:\WINDOWS\system32\HID.DLL
Image Base: 0x68d90000 Image Size: 0x00009000
File Size: 20992 File Time: 2008-04-14_065212
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Hid User Library
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 10
C:\WINDOWS\system32\GLU32.dll
Image Base: 0x68fc0000 Image Size: 0x00020000
File Size: 122880 File Time: 2008-04-14_065212
Version:
Company: Microsoft Corporation
Product: Betriebssystem Microsoft® Windows®
FileDesc: OpenGL Utility Library DLL
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 11
C:\WINDOWS\system32\MSWSOCK.dll
Image Base: 0x719b0000 Image Size: 0x00040000
File Size: 247296 File Time: 2008-06-20_170246
Version:
Company: Microsoft Corporation
Product: Betriebssystem Microsoft® Windows®
FileDesc: Microsoft Windows Sockets 2.0-Dienstanbieter
FileVer: 5.1.2600.5625
ProdVer: 5.1.2600.5625

Module 12
C:\WINDOWS\system32\WS2HELP.dll
Image Base: 0x71a00000 Image Size: 0x00008000
File Size: 19968 File Time: 2008-04-14_065234
Version:
Company: Microsoft Corporation
Product: Betriebssystem Microsoft® Windows®
FileDesc: Windows Socket 2.0 Helper für Windows NT
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 13
C:\WINDOWS\system32\WS2_32.dll
Image Base: 0x71a10000 Image Size: 0x00017000
File Size: 82432 File Time: 2008-04-14_065234
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows Socket 2.0 32-Bit DLL
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 14
C:\WINDOWS\system32\msacm32.drv
Image Base: 0x72c80000 Image Size: 0x00008000
File Size: 20992 File Time: 2004-08-04_130000
Version:
Company: Microsoft Corporation
Product: Betriebssystem Microsoft® Windows®
FileDesc: Microsoft Soundmapper
FileVer: 5.1.2600.0
ProdVer: 5.1.2600.0

Module 15
C:\WINDOWS\system32\wdmaud.drv
Image Base: 0x72c90000 Image Size: 0x00009000
File Size: 23552 File Time: 2008-04-14_065310
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: WDM Audio driver mapper
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 16
C:\WINDOWS\system32\DDRAW.dll
Image Base: 0x736d0000 Image Size: 0x0004b000
File Size: 279552 File Time: 2008-04-14_065210
Version:
Company: Microsoft Corporation
Product: Betriebssystem Microsoft® Windows®
FileDesc: Microsoft DirectDraw
FileVer: 5.3.2600.5512
ProdVer: 5.3.2600.5512

Module 17
C:\WINDOWS\system32\DCIMAN32.dll
Image Base: 0x73b30000 Image Size: 0x00006000
File Size: 8704 File Time: 2008-04-14_065210
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: DCI Manager
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 18
C:\WINDOWS\system32\KsUser.dll
Image Base: 0x73e40000 Image Size: 0x00004000
File Size: 4096 File Time: 2008-04-14_065214
Version:
Company: Microsoft Corporation
Product: Microsoft(R) Windows(R) Operating System
FileDesc: User CSA Library
FileVer: 5.3.2600.5512
ProdVer: 5.3.2600.5512

Module 19
C:\WINDOWS\system32\dsound.dll
Image Base: 0x73e70000 Image Size: 0x0005c000
File Size: 367616 File Time: 2008-04-14_065210
Version:
Company: Microsoft Corporation
Product: Betriebssystem Microsof(R) Windows(R)
FileDesc: DirectSound
FileVer: 5.3.2600.5512
ProdVer: 5.3.2600.5512

Module 20
C:\WINDOWS\system32\MSCTF.dll
Image Base: 0x746a0000 Image Size: 0x0004c000
File Size: 297984 File Time: 2008-04-14_065218
Version:
Company: Microsoft Corporation
Product: Betriebssystem Microsoft® Windows®
FileDesc: MSCTF-Server-DLL
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 21
C:\WINDOWS\system32\wbem\wbemsvc.dll
Image Base: 0x74e50000 Image Size: 0x0000e000
File Size: 43520 File Time: 2008-04-14_065234
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: WMI
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 22
C:\WINDOWS\system32\wbem\wbemprox.dll
Image Base: 0x74e70000 Image Size: 0x00008000
File Size: 18944 File Time: 2008-04-14_065234
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: WMI
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 23
C:\WINDOWS\system32\wbem\wbemcomn.dll
Image Base: 0x75210000 Image Size: 0x00037000
File Size: 214528 File Time: 2008-04-14_065234
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: WMI
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 24
C:\WINDOWS\system32\msctfime.ime
Image Base: 0x75250000 Image Size: 0x0002e000
File Size: 177152 File Time: 2008-04-14_065100
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft Text Frame Work Service IME
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 25
C:\WINDOWS\system32\wbem\fastprox.dll
Image Base: 0x75620000 Image Size: 0x00076000
File Size: 473600 File Time: 2009-02-09_115144
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: WMI
FileVer: 5.1.2600.5755
ProdVer: 5.1.2600.5755

Module 26
C:\WINDOWS\system32\MSVCP60.dll
Image Base: 0x76020000 Image Size: 0x00065000
File Size: 413696 File Time: 2008-04-14_065220
Version:
Company: Microsoft Corporation
Product: Microsoft (R) Visual C++
FileDesc: Microsoft (R) C++ Runtime Library
FileVer: 6.2.3104.0
ProdVer: 6.2.3104.0

Module 27
C:\WINDOWS\system32\IMM32.dll
Image Base: 0x76330000 Image Size: 0x0001d000
File Size: 110080 File Time: 2008-04-14_065214
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows XP IMM32 API Client DLL
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 28
C:\WINDOWS\system32\NTDSAPI.dll
Image Base: 0x76750000 Image Size: 0x00013000
File Size: 67072 File Time: 2008-04-14_065222
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: NT5DS
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 29
C:\WINDOWS\system32\WINMM.dll
Image Base: 0x76af0000 Image Size: 0x0002e000
File Size: 178176 File Time: 2011-10-14_154728
Version:
Company: Microsoft Corporation
Product: Betriebssystem Microsoft® Windows®
FileDesc: MCI API-DLL
FileVer: 5.1.2600.6160
ProdVer: 5.1.2600.6160

Module 30
C:\WINDOWS\system32\PSAPI.DLL
Image Base: 0x76bb0000 Image Size: 0x0000b000
File Size: 23040 File Time: 2008-04-14_065224
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Process Status Helper
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 31
C:\WINDOWS\system32\WINTRUST.dll
Image Base: 0x76bf0000 Image Size: 0x0002e000
File Size: 177664 File Time: 2012-08-24_145352
Version:
Company: Microsoft Corporation
Product: Betriebssystem Microsoft® Windows®
FileDesc: Microsoft Vertrauensverifizierungs-APIs
FileVer: 5.131.2600.6285
ProdVer: 5.131.2600.6285

Module 32
C:\WINDOWS\system32\IMAGEHLP.dll
Image Base: 0x76c50000 Image Size: 0x00029000
File Size: 150528 File Time: 2013-11-13_035926
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows NT Image Helper
FileVer: 5.1.2600.6479
ProdVer: 5.1.2600.6479

Module 33
C:\WINDOWS\system32\IPHLPAPI.DLL
Image Base: 0x76d20000 Image Size: 0x00019000
File Size: 95744 File Time: 2008-04-14_065214
Version:
Company: Microsoft Corporation
Product: Betriebssystem Microsoft® Windows®
FileDesc: IP-Hilfs-API
FileVer: 5.1.2600.5512
ProdVer: 5.1.2600.5512

Module 34
C:\WINDOWS\system32\DNSAPI.dll
Image Base: 0x76ee0000 Image Size: 0x00027000
File Size: 149504 File Time: 2011-03-03_075444
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: DNS Client API DLL
FileVer: 5.1.2600.6089
ProdVer: 5.1.2600.6089

Module 35
C:\WINDOWS\system32\WLDAP32.dll
Image Base: 0x76f20000 Image Size: 0x0002d000
File Size: 173056 File Time: 2008-04-14_065234
Version:
Company: Microsoft Corporation
Product: Betriebssystem Microsoft® Windows®
FileDesc: Win32 LDAP-API-DLL
FileVer: 5.1.2600.5512
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== [end of error.log] ==

 

[donavannj]

It looks like she's using Windows XP Service Pack 2. Is she using the 32-bit or the 64-bit version of XP? If it's the 32-bit version, she needs to update to Service Pack 3. If it's the 64-bit version, the likely cause is that most 32bit programs work poorly in Windows XP 64-bit given its 32-bit emulation is kind of awful and there's very little that can be done about that.

After updating, uninstall the game client, and then reinstall it.

 

[dotshima]

Hi! Thanks for the reply. How do I see which version of XP is used?

 

[donavannj]

I'm a bit rusty on this since I've not regularly used XP in years, so I'll link you to a Microsoft page that can both automatically detect the version as well as give you manual instructions for it: https://support.microsoft.com/kb/827218

On that page, the manual steps for Windows XP are the ones you'd want to follow, especially if the "Automatic Version Detection Results" portion of the page gives no results.

 

[donavannj]

Also, double check the date and time on her system. If I'm reading that error log at least partly correct, it looks like her computer has a system date of January 26th, 2014.

 

[dotshima]

Please excuse my late reply. I've done as you said and I tried uninstalling PTCGO with the official uninstaller, but I got an error then and it didn't work. I am not a Windows user (as my girlfriend) and am unfamiliar with how to properly uninstall a program, so I just deleted all files I could find related to PTCGO, in order to reinstall it. Now when I'm trying to install it though I'm getting a message about another version already being installed, so obviously I didn't install it successfully. Hm... Feel stupid, but how do I do now? I've deleted all files I could find of it so there's no uninstaller or such anymore.

 

[DjKniteX]

I had an issue where it would crash on me and I read that if you install it somewhere else, like on the root of the C Drive, it should work. I installed mine into my documents folder and it works just fine. Trying installing someplace else.

 

[donavannj]

Please excuse my late reply. I've done as you said and I tried uninstalling PTCGO with the official uninstaller, but I got an error then and it didn't work. I am not a Windows user (as my girlfriend) and am unfamiliar with how to properly uninstall a program, so I just deleted all files I could find related to PTCGO, in order to reinstall it. Now when I'm trying to install it though I'm getting a message about another version already being installed, so obviously I didn't install it successfully. Hm... Feel stupid, but how do I do now? I've deleted all files I could find of it so there's no uninstaller or such anymore.

Just outright deleting the files is unfortunately a bad way to go about deleting things if they fail to uninstall. Now you'll have to muck about in the registry editor. I've got the entries to remove below, but you'll need to follow instructions on how to open the registry editor in XP here: https://www.wikihow.com/Open-Regedit

As for the entries to remove, you need to click HKEY_CURRENT_USER in the left pane of the Regedit window, then in that same pane, drill down to Software, then look for a registry folder named something like "The Pokemon Company International" that likely has a few special characters instead of the middle letter(s) of the word Pokemon. You'll probably want to delete the registry folder named "The Pokemon Company International", then exit out of RegEdit without touching anything else (seriously, you do not want to touch any other registry entries other than the ones related to the "The Pokemon Company International" one) and then try installing again. In the future, use the installer to uninstall, and if that fails, try uninstalling by the "Add or Remove Programs" control panel instead of deleting the folders. You don't want to go into the registry editor unless you absolutely have to.

 

[dotshima]

Hi again. Yeah she fixed that herself, the uninstalling through "Add or Remove Programs". We tried reinstalling it then and reinstall it in a different folder as well as DjKniteX suggested, also followed all your instructions donavannj, but none of it worked. Still getting the same error…

 

[donavannj]

Hi again. Yeah she fixed that herself, the uninstalling through "Add or Remove Programs". We tried reinstalling it then and reinstall it in a different folder as well as DjKniteX suggested, also followed all your instructions donavannj, but none of it worked. Still getting the same error…

Did you ever figure out which version of Windows she is running? I suspect she's running Windows XP 32-bit Service Pack 2, but I need you to find her My Computer icon, and right click on it and select Properties in the menu that comes up, and then take a screenshot of the screen by pressing the "PrtScrn" key and then opening up the program Paint and pasting the output into there and saving the screenshot and uploading it as an attachment to your post here.

 

[dotshima]

Did you ever figure out which version of Windows she is running? I suspect she's running Windows XP 32-bit Service Pack 2, but I need you to find her My Computer icon, and right click on it and select Properties in the menu that comes up, and then take a screenshot of the screen by pressing the "PrtScrn" key and then opening up the program Paint and pasting the output into there and saving the screenshot and uploading it as an attachment to your post here.

I'm not allowed to link to other sites because I have too few posts… but here's a screenshot. Apparently running Service Pack 3.

www^evernote^com/shard/s24/sh/a20cc509-a4c3-4fbc-9eb3-8768a2a29878/4a247b8f269613721267a7ca187fea37/res/1ea67543-45cb-4923-ba48-9f395ecb7d88/skitch.png?resizeSmall&width=832
(Replaced first two periods in url with ^)

 

[donavannj]

At this point, I suggest you go here and submit a support ticket.

https://support.pokemon.com/ics/support/default.asp?deptID=15227

If they give you a solution that works, I'd like to know what they did.

 

[dotshima]

Okay thank you for all your attempts, much appreciated. I will send an email and if it works out I'll get back with how it was solved.