Issue: I can't get on the site

[Speed]

Everytime I try and get on through the normal link, It says something about not being able to get on. BUT, I can get on using the Cell Phone site. Help? ;-;

 

[The Fallen]

What exactly does it say? Something like the Server is too busy, You don't have permission, database error? It could be a couple of things, need to know which one it is.

 

[micerunningonsundays]

Everytime I try and get on through the normal link, It says something about not being able to get on. BUT, I can get on using the Cell Phone site. Help? ;-;

Are you able to access PC by using the IP Address?

https://174.133.255.180

And what is the exact error you're receiving?

 

[Rukario]

you need to be more descriptive.. what error, if any, is shown.. what browser? who is your ISP? run a tracert to www.pokecommunity.com and paste the results here..

I already checked your IP, its not blocked.

 

[Speed]

I use Firefox, and I get this trying to get on: Network Timeout The server at pokecommunity.com is taking too long to respond. The requested site did not respond to a connection request and the browser has stopped waiting for a reply. * Could the server be experiencing high demand or a temporary outage? Try again later. * Are you unable to browse other sites? Check the computer's network connection. * Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing. * Still having trouble? Consult your network administrator or Internet provider for assistance. This also happened right after I donated some money.

 

[X-626]

Your problem could be very similar to mine. I can't access PC via the domain or the IP address. I'm having to use a proxy at the moment. After I ran the tracert command, I found out that it's being dropped at the IT building here on campus.
If you are running Windows, you need to run tracert. You can get to it here:
Go to Start->Run (If on Windows Vista, hold the Windows Key and press R instead. It may also work on XP.)
Type cmd and hit enter.
A black box should pop up. From there, type:
tracert www.pokecommunity.com

It will output some text. You need to paste that here.

 

[Speed]

The cell phone version on the site won't let me paste all of the message from the cmd. Can we do this over an im, so it'll be a lot easier?

 

[X-626]

Sure, that will work for me. Although, you could also try pasting a text version by running:
tracert www.pokecommunity.com > tracert.txt
You can try attaching that text file.

 

[Speed]

You can add my on MSN then, I'll be on.

 

[X-626]

Okay...so it seems we are both having similar problems...so I'll go ahead and post both of our trace routes. This has confused me, since we both have different ISPs and are experiencing similar problems (though, I suppose it could be a coincidence). Anyway, here are the results of Speed's tracert:

Tracing route to pokecommunity.com [174.133.255.180]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 1 ms <1 ms <1 ms 192.168.0.1
3 6 ms 9 ms 8 ms 10.96.32.1
4 7 ms 7 ms 8 ms gig2-1-
*gig2-1-1.gnboncsg-rtr1.triad.rr.com [24.28.228.1
94]
5 13 ms 9 ms 9 ms ge-1-3-0.rlghncpop-rtr1.southeast.rr.com [24.93.
64.48]
6 24 ms 25 ms 25 ms ae-3-0.cr0.dca10.tbone.rr.com [66.109.6.80]
7 25 ms 25 ms 25 ms ae-2-0.pr0.dca10.tbone.rr.com [66.109.6.169]
8 25 ms 29 ms 24 ms be-10-602-cr01.mclean.va.ibone.comcast.net [68.8
6.88.141]
9 27 ms
*24 ms 25 ms pos-1-14-0-0-cr01.atlanta.ga.ibone.comcast.net [
68.86.85.73]
10 47 ms 46 ms 46 ms pos-1-13-0-0-cr01.dallas.tx.ibone.comcast.net [6
8.86.85.253]
11 43 ms 43 ms 51 ms theplanet-cr01.dallas.tx.ibone.comcast.net [68.8
6.88.50]
12 52 ms 49 ms 49 ms et1-1.ibr01.hstntx2.theplanet.com [70.87.253.50]

13 51 ms 50 ms 50 ms po1.car07.hstntx2.thepla
*net.com [74.55.252.86]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * *
** Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * *
** Request timed out.
30 * * * Request timed out.

Here are the results of my own (not even leaving the University network):

Tracing route to pokecommunity.com [174.133.255.180]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms eks-gig-v626.bb.louisville.edu [136.165.99.46]
2 3 ms 3 ms 3 ms mitc-gig-v307.bb.louisville.edu [136.165.254.138]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

I'm normally decent at figuring out network problems, but it seems DNS is working properly, it just can't get to PC. I'm assuming that this would be an ISP problem?

Actually, doing other tracert's, it appears I can't run tracert on the university network. I get the exact same results by doing a trace route to Google (which I can access).

On a related note, it also would seem that I cannot access PPNStudio.

 

[Rukario]

speed: why are you connecting from amazon aws services?

we're discussing your connections issues with our datacenter techs now..


x-626: have you checked with your school's IT dept to see of we're being blocked?

stand by for further updates..

 

[X-626]

I haven't checked with them, yet. Since I work there, I'll ask them about it tomorrow.

 

[wee187]

Oh yeah, I had a similar situation yesterday with the site but I didn't say anything. I left it for an hour and it started working again, so I dunno. =|

 

[Rukario]

speed and x-626: we need to have you guys run another trace with specific conditions, PM (or IM) me when you get online / read this.