MSN Problem

[Aljam]

I get this problem everywhere. everytime i sign in, i get a message saying that the windows live communications platform has stopped working

Problem Details:

Spoiler:

Problem signature:
Problem Event Name: APPCRASH
Application Name: wlcomm.exe
Application Version: 14.0.8064.206
Application Timestamp: 498cddf7
Fault Module Name: DC1A18E8.x86.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4ab23e3e
Exception Code: c0000005
Exception Offset: 00005874
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 4105
Additional Information 1: 9aaf
Additional Information 2: 22be034651a8e33da05af7f7cabd94d2
Additional Information 3: 9121
Additional Information 4: 55de3d624d6609cba1c84cd07ed02ef8

If I leave this message opened, i can still use msn.
I looked through the web and most of the soloutions don't make sense.
One soloution however worked, but when i restarted my PC, messenger was retard and wouldnt show my contacts and ppl were messaging and i coulnd see the chat window. so i uninstalled reinstalled messenger and i still get the above problem... any help super awesome computer dudes?

 

[Spinor]

Have you tried contacting Microsoft? Google is not the solution to everything...

 

[.Seth]

I had this problem before.
Do you have Norton 360?

 

[Aljam]

I had this problem before.
Do you have Norton 360?

Uhh I have AVG free 8.5 for vista

 

[Zet]

Uhh I have AVG free 8.5 for vista

bad user, very bad user. Change to a better working anti-virus, MSN might like you enough to work if you do.





And run a registry cleaner

 

[Aljam]

bad user, very bad user. Change to a better working anti-virus, MSN might like you enough to work if you do.





And run a registry cleaner

Well I just switched to AVG... I had avira before and that message popped up. Now with AVG though I'm not even able to chat or anything with that message.

New details:

Spoiler:

Problem signature:
Problem Event Name: APPCRASH
Application Name: wlcomm.exe
Application Version: 14.0.8064.206
Application Timestamp: 498cddf7
Fault Module Name: 92BC8920.x86.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4ab23e3e
Exception Code: c0000005
Exception Offset: 00005874
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 4105
Additional Information 1: baf4
Additional Information 2: 1559560e45e9291a8a770aa8b6a6a329
Additional Information 3: 55cb
Additional Information 4: af71597d2609af82eb1d6ff8779dd934

 

[Zet]

Have you tried contacting live support via the website?

 

[Aljam]

how do you do that? Cause I've been trying to figure this out for about 9 hours... I am getting VERY ANNOYED

 

[Zet]

https://help.live.com/

Googling can help in many ways

 

[.Seth]

Try running CCleaner.
It does wonders.

https://www.ccleaner.com

 

[Aljam]

Try running CCleaner.
It does wonders.

https://www.ccleaner.com

Well it did clean up a lot of things, but the problem still persists.

 

[.Seth]

You ran the registry cleaner as well, correct?

 

[Zet]

https://help.live.com/

Googling can help in many ways

go go go if you haven't already

 

[twocows]

Are you using a Sony VAIO computer? Also, you may want to look into Pidgin, as it can be set up to use the same protocol as MSN.

 

[Aljam]

go go go if you haven't already

I went there nothing helped

@twocows:

thanks it works... but not as good as msn :( I'll PM the rest of my system info to you when you reply or if you can help

EDIT: I found out the problem. Service Pack 2 update failed >.< Now that I reinstalled it, MSN now works! ^-^