Online game keeps crashing

Cutiemonkey · Jun 15, 2015

OKay, my online pokemon card game continuously crashes each and every time I try to open it, always where you see the male and female illustrations and it never completely loads and then part of the logo becomes French o.O, it sits there until it inevitably crashes.

I have tried uninstalling and reinstalling several times, I tried repairing and nothing has worked.

I have no idea what to do. It works just fine on my husband's computer and we run almost all the same stuff, so I am very confused.

donavannj · Jun 15, 2015

What operating system is your computer running?

What are the hardware specs?

Have you tried uninstalling and then rebooting a few times before reinstalling?

Cutiemonkey · Jun 16, 2015

I am running 8.1

I am not sure what you mean by hardware specs? Can you tell me where I'd look for that?

Yes, I have uninstalled, reinstalled and even repaired, many times over and over again. It's never gotten me anywhere.

I attached a screenshot to show where the game always stop and inevitably crashes, no matter what I try.

donavannj · Jun 16, 2015

You'd find the hardware spec info in the System Properties window, which can be reached by right-clicking on "Computer" on the Start screen and selecting "Properties".

EDIT: Also, have you rebooted during the process?

Cutiemonkey · Jun 16, 2015

I took a screenshot of what I think you might mean. I'm really sorry if I am frustrating, I have Asperger Autism and this is all really difficult for me to comprehend, I really am trying though.

Please tell me if I got the wrong information for you.

donavannj · Jun 16, 2015

That's the information I was looking for. Nothing out of the ordinary there.

How many times have you rebooted your PC with the program uninstalled?

Cutiemonkey · Jun 16, 2015

Multiple times, I've lost count of the exact number after the numerous restarts I've done.

donavannj · Jun 16, 2015

Try installing it, but rather than opening it right away, right click on the icon for the program, select "Properties", switch over to the Compatibility tab, and check the "Run this Program in Compatibility mode for:" box, and select Windows 7 from the drop-down, then click "Ok" at the bottom.

Then try running the program.

No guarantee it will work, but it's worth a shot.

The program can be a huge pain to get working again if it screws up during startup even once.

Cutiemonkey · Jun 17, 2015

I tried the suggestion, it did not work.

donavannj · Jun 18, 2015

Cutiemonkey said:
I tried the suggestion, it did not work.

I'm out of ideas at the moment. Maybe open a support ticket for the program at the official site, Pokemon.com? Log into the site with the account you use to log into the TCG Online client, then click the Customer Service link at the bottom of the page to be redirected to their Support Center.