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https://www.pokemontcg.com/forums/announcement.php?f=524&a=49
Per the Pokemon Trading Card Game Online official community, there have been numerous issues with getting the Trading Card Game Online client working on Windows 8.1. What this appears to be tied into is the drivers Intel wrote for their Intel HD graphics, which is the graphics card most commonly built into PCs.
The suggestion of the support staff over at the PTCGO official site is to contact Intel's support for help with resolving the issue.
Per the Pokemon Trading Card Game Online official community, there have been numerous issues with getting the Trading Card Game Online client working on Windows 8.1. What this appears to be tied into is the drivers Intel wrote for their Intel HD graphics, which is the graphics card most commonly built into PCs.
The suggestion of the support staff over at the PTCGO official site is to contact Intel's support for help with resolving the issue.