Issue: refresher stuck

[Blackhammer05]

Hi
My pokemon trading card game online recently had an update and ever since the download its not worked. It's stuck on downloading latest version information, but its already finished the download. The Close and repair buttons are interactive and the Play button is not. Ive pressed the close and repair buttons but nothing happens or works. ive re-installed the game but during installation it states that unable to read user profile....HELP!!!

 

[donavannj]

Hi
My pokemon trading card game online recently had an update and ever since the download its not worked. It's stuck on downloading latest version information, but its already finished the download. The Close and repair buttons are interactive and the Play button is not. Ive pressed the close and repair buttons but nothing happens or works. ive re-installed the game but during installation it states that unable to read user profile....HELP!!!

Hey there! Welcome to PokeCommunity! Before I help you with your issue, I'd just like to clarify that this section is supposed to be for issues relating to PokeCommunity's website. For future issues with the TCGO, you should post them in our Pokemon Trading Card Game section, which can be found here.

However, your solution is probably to follow the steps in the spoiler below:

Spoiler:

The majority of crash issues are resolved by doing a full uninstall. Unfortunately, the game does not always remove the all of its associated files when it is uninstalled. Reinstalling the game while those files are still present can create a conflict within the program and cause it to crash at launch.

Uninstall the game by going to your Windows Control Panel and selecting Programs and Features, selecting "Pokémon Trading Card Game Online" and choosing "Uninstall." Follow the prompts to completely remove the game. Next, follow these steps to ensure that no trace of the game's temporary files remain on your computer:

Go to the Programs and Features section your computer's Control Panel. Select the game and uninstall it.
Go to the directory where the game was installed. The default directory is C:\Users\[your user name]\AppData.
The game stores files in the following folders: LocalLow, Roaming, Unity
Go into the LocalLow folder and delete the "The Pok_mon Company International" folder.
Go into the Roaming folder and delete the "Pokemon Trading Card Game Online" folder.
Delete the "Unity" folder.
Empty your Recycle Bin.

Once you've completed this process, grab the latest installer from www.pokemontcg.com/download and reinstall the game. As mentioned above, there is a high likelihood that this will resolve your crashing issue.

That should resolve your issue.

 

[Blackhammer05]

thanks for the advice!! ive tried to unistall but it doesnt allow me as it says

Could not access network location
Property. USER_PROFILE

Says RETRY but doesnt work.

Sorry to bother you!