Checking for refresher update crash

Ctrlthis · May 3, 2017

Hey guys :D

I've never played this game or installed it before on my laptop, but when i did decide to download it I've just got stuck on this Checking for refresher update window the bar never moves and i've left it "checking" for hours on end to no prevail. if someone has a fix for this that would actually be amazing i've been getting so angry about it... :((

Please help

EDIT: I'm currently running windows 8.1

Ctrlthis · May 3, 2017

also i've tried reinstalling every possible solution i could find online i've tried and nothing works!

donavannj · May 3, 2017

Ctrlthis said:
also i've tried reinstalling every possible solution i could find online i've tried and nothing works!

Uninstall the application using Programs and Features or the Uninstall option from the start menu.

Navigate with windows explorer to the following directories and delete all content (where %user% is your user login) :

C:\Users\%user%\AppData\Local\Temp\The Pok__mon Company International\Pokemon Trading Card Game Online

C:\Users\%user%\AppData\LocalLow\The Pok__mon Company International\Pokemon Trading Card Game Online

C:\Users\%user%\AppData\LocalLow\Unity\WebPlayer\Cache\The Pok__mon Company International_Pokemon Trading Card Game Online

C:\Users\%user%\AppData\Roaming\Pokémon Trading Card Game Online\PokemonTradingCardGameOnline

Empty the Recycle bin

That will fix your problem in 99% of cases, unless your computer wasn't even powerful enough to run the game in the first place.

Ctrlthis · May 3, 2017

right i done it i'll tell you if it works

Ctrlthis · May 3, 2017

donavannj said:
Uninstall the application using Programs and Features or the Uninstall option from the start menu.

Navigate with windows explorer to the following directories and delete all content (where %user% is your user login) :

C:\Users\%user%\AppData\Local\Temp\The Pok__mon Company International\Pokemon Trading Card Game Online

C:\Users\%user%\AppData\LocalLow\The Pok__mon Company International\Pokemon Trading Card Game Online

C:\Users\%user%\AppData\LocalLow\Unity\WebPlayer\Cache\The Pok__mon Company International_Pokemon Trading Card Game Online

C:\Users\%user%\AppData\Roaming\Pokémon Trading Card Game Online\PokemonTradingCardGameOnline

Empty the Recycle bin

That will fix your problem in 99% of cases, unless your computer wasn't even powerful enough to run the game in the first place.

just tried this, it didn't work as expected.. My pc is pretty new and it runs LoL in like 140 Fps i can't see why it wouldn't be able to run Pokemon TCG :/

donavannj · May 3, 2017

Ctrlthis said:
just tried this, it didn't work as expected.. My pc is pretty new and it runs LoL in like 140 Fps i can't see why it wouldn't be able to run Pokemon TCG :/

Did you actually go and delete all those folders from AppData?

Ctrlthis · May 3, 2017

donavannj said:
Did you actually go and delete all those folders from AppData?

i typed %appdata% in my search and deleted everything pokemon related i can find and various other locations

Ctrlthis · May 3, 2017

so i just searched pokemon in the search thing and there's a document created last month i've deleted it and then try reinstalling etc and it just appears again in my pc somehow?? is this the issue? https://gyazo.com/1d60d4e0e055a0ecb6d45b68b009263e

donavannj · May 3, 2017

Actually specifically go to the c:\users\morgan\AppData folder and then find the relevant folders folders that way and delete them. Windows Search is actually pretty useless when it comes to trying to remove stuff from the AppData folders.

Do this after uninstalling the program via Programs and Features.

And then reboot before you try reinstalling.