No she means "clean out the oven".Ewwww, that is sick and wrong on sooo many levels....and you mean, "clean out the order," right? How are these people still in business?!
If I found a tiny little hair in my food, heck, I'd still eat the food. But if I found a frikin' WAD of hair...BLEAAACH. DDx (no, not that stuff from the laundry...) I'd freak and call the manager...or at least for the wacko cook/cooks who made it. xP