Nintendo have the mindset of a toymaker, not an electronics company. As a toymaker they're fantastic, as an electronics company they're amongst the worst. It's both refreshing and frustrating that they regularly defy conventions in the video game industry to do their own thing, because they frequently bypass the worst the industry has to offer (mostly, they seem to have jumped onto the season pass/overpriced DLC bandwagon recently, and the Switch will eventually have paid online, so those are bad things) but introduce some thoroughly infuriating and just plain diabolical practices of their own.
I'm all for Nintendo doing their own thing, but they should AT LEAST adhere to good quality standards. Region locking the 3DS was unacceptable. The way they have handled every Virtual Console has been absolutely disgusting. Deliberate stock shortages with Amiibo and consoles to push up the desire of that product so stock sells later, disgusting and completely unwarranted gaps in release dates - they're by no means the only offender here, but we live in a global market and it's not acceptable - and as for the Switch...don't even get me started.
In a way Nintendo are worse than those AAA money-grubbing publishers, because they use their brilliant strokes to cover up some truly disgusting practices that would see other developers strung up and crucified in front of a mob. They have some of the strongest and most consistent IPs, and a generally good reputation, but they get away with so much shit its unbelievable.
But I wouldn't say they were backwards so much as I would say they're on a different train from the rest of us, which is subject to several delays, cancellations, and has a high fatality rate on the tracks. But most people get the train, and the scenery is nice, even if they don't end up at the right destination.