I don't know? What help desk are we talking about? Some sort of app? I suppose it depends on your phone manufacturer?
Do you skip meals?
Since my HDD issues with BOTH my laptops, I have become paranoid, and I back up certain directories every week :(I occasionally push some stuff onto an external hard drive. I guess that counts as a backup? I'm not a huge fan of pushing stuff onto the cloud; even if it may be a lot more convenient.
I think the last time I saved some stuff was last week? I don't do too much on my PC anymore. I simply don't have the time and motivation so the amount of stuff I need to save is very slim. And most of it can still be found through other means.