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This isn't what I ordered.

Nick

    • 17,570
    Posts
    20
    Years
    • Seen May 9, 2024
    Let me put you in a place where I'm sure we've all either have been in the past, or will be in the future.

    You've ordered coffee from a coffee shop, very specific to how you always get it. You were clear in your instructions and requested what you request every time you get coffee from this place. They've finished your drink, you thank them, and take it. You take a sip after it's cooled down after a while and realize that this isn't what you ordered. They're missing something, or something of the sort.

    What do you do now? Do you just drink it anyway, or do you address the issue and get them to fix it?

    If this example doesn't apply to you, think of a situation where you ordered something, paid for it, and were given something you didn't order, or your order wasn't made exactly how you ordered it.
     
    Yep, i order no onions on it. If they give me onions, I will just throw it away. However, if
    there are too much onions, I will ask them to fix it.
     
    I've had this happen too many times at fast food places that it isnt even funny! I now am to the point where I check everything to make sure its right before I leave the window so they can fix it.
     
    I wouldn't dare asking it to adjust it. I mean I'm sure they have enough work on their hands (probably also one of the reasons they could have my order wrong).
    I would try drinking it, but if it's something I REALLY dislike I would secretly throw it away when they're not paying attention. ;___;
     
    As someone who works in fast food, we do mess up. When you're on line for hours a day you get tunnel vision and just..make food. It happens and we realize that. If we mess something up please let us know. It is not an inconvienence at all and we will be more than happy to replace it for you.

    Here are some things to help improve your order accuracy though.

    1. Know what you want when you go to order. When you go "Can I have..OH WAIT DELETE THAT..I want...OH WAIT NEVERMIND" it greatly increases your odds of not getting the right thing. And we get in trouble for deleting things off the register. So..
    2. If you're in the drive-thru and you have an accent please for the love of god read the screen and make sure it is correct. We ask everyone, no one reads it. They just say "Yes" and drive away. It can be hard to understand over a speaker. Also keep in mind that the person who is taking your order is most likely trying to do 20 other things at the same time.
    3. Check your bag before you leave. Yes we are on a timer in the drive-thru but it's fine if you're checking your bag. Now if you pull out your phone and start talking or take 40 years to check a bag with 3 items in it be prepared for some nasty looks from the cashier.
    4. If you have a large order or something that has a lot of modifications it is best to come inside. We will take our time and make sure everything is correct because we won't be as rushed for time. And yes, we get in trouble for missing the timer too.
    5. If something is wrong be nice. We're only human and mistakes are inevitable. Also something I've noticed are that the people who are nice are the ones who are telling the truth but the people who are over-the-top angry tend to be lying about something. If you're nice we're less likely to cast doubt on you. And if you're nice I'll probably throw in a refund to cover your time and gas too.
    6. Don't be a jerk when ordering. If you're a jerk, we might be too preoccupied with talking about how much of a jerk you are to pay attention to what we are making.

    The list could go on and on but I figured I'd stop there.

    P.S. By "get in trouble" I mean we can get fired. Yes. We can get fired for you having a huge order in the drive-thru or constantly deleting things off your order.
     
    I've definitely been there a few times before; usually, I drink whatever they give me, and not say a thing. I would, but why go through all that hassle for just some food or drink? If there's some line, then I'd have to wait again from all over; when it finally comes down to talking to the worker, it's going to take me even more time. In my opinion, it's not worth it at all. I mean, I am paying for them, but in most cases, they're not very costly. As long as they taste good to me, I don't mind it, and keep on doing whatever I do and enjoy, haha.
     
    It depends on what mood I'm in that day when they stuff my order up. If I'm a good mood and don't want to be an ass I'll shrug it off. It's a little disappointing but meh, it's not the end of the world. :P
     
    I always tell them. It's their job and I know they don't really care if they have to remake it; it's no more work than making the next drink in line. I also have this great apologetic voice that always gets people to want to help me, like I feel bad that I'm asking them to fix it...but I don't and I shouldn't. I've never had someone act anything other than nice when I bring up that I didn't get what I ordered.
     
    I'm a customer and I have every right to be served properly. If they don't, I respectfully demand to either get what I ordered for, or for a complete refund. If the response is still displeasing, I go see the manager. I do the same thing for food that is lower than the expected quality or standards (soggy burger buns and fries, unusual amount of hair in my food, etc.).
     
    I'll just ask them if they wouldn't mind fixing my order. Usually the employees are pretty cool about it.
     
    I'm really surprised at people saying they would throw out something they paid for before going back and pointing out that what they gave you isn't what you asked for. You guys are wasting money to avoid "bothering" the people whose job it is to make your order accurately and who don't care if they have to go back and remake one order instead of moving on to the next. I mean I don't really care because it's not my money or anything, but wasting cash like that when you don't want to or have to is sad.
     
    Azu said:
    I wouldn't dare asking it to adjust it. I mean I'm sure they have enough work on their hands (probably also one of the reasons they could have my order wrong).
    I would try drinking it, but if it's something I REALLY dislike I would secretly throw it away when they're not paying attention. ;___;
    Click to expand...

    I wouldn't really worry about it. I've worked in fast food before and there really isn't that much work to do. No one I know actually cares about remaking stuff and I know I definitely didn't. You're paying for it with your money you should get what you asked for.
     
    Years ago when I used to eat fast food, I would always get plain tacos from taco bell; just meat and cheese. I *always* checked the tacos before pulling away 'cause most of the time they accidentally put that disgusting white sauce on them and I'd kindly ask them to fix it. But yeah, I'd rather them fix it over throwing it away.
     
    I don't like the thought of having food thrown away. If it wasn't prepared how I like it, meh I'll eat it anyways. My perspective is this: either it gets consumed as it's supposed to, or something ends up in the dump. That food is eaten is a greater priority to me than exactly what is eaten.
     
    I'm usually easily satisfied, and if there's a mild issue, I won't raise it. If however I get for example some chips that are barely above room temperature, I'm gonna ask for them to be heated up. 8D I might've made like 3 complaints about like 200+ restaurant meals I've had in my lifetime.
     
    This has happened to me before. Though my parents were the ones who ordered it. Once I ordered a Jubo Chili Dog from hard Hardees and we specifically asked them to hold the onions. But, you guessed it, they didn't hold the onions. The second time we ordered a bag lunch, but they forgot one of the hamburgers. Ironically both happened at the same place.
     
    I can't really recall any time where I complained about any food order not made the way I wanted it. There were times where I've gone back to restaurants if I didn't get any food that I paid for, but if something isn't made to order, I still eat it. I'm really not particular about my food, so I don't care about the little details about it. Food is food, and it all comes out the same in the end.

    When I've gone back to restaurants to point out that I didn't receive my full order, I'm so polite about it that the employees look visibly relived that I didn't get angry. Sometimes, I even get free food added to my order if I go back to the same restaurant and the person behind the counter recognizes me. (I mostly get the food that other people didn't want. Again, food is food to me, so it's their loss and my gain.)
     
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