The recent amount of emphasis on story and cutscenes just doesn't work for the type of game Pokémon is given how jarring it is with its history as a game.
It became a successful franchise from game play being the primary focus and story secondary. The game's story up until recently has always been fairly basic (which is absolutely fine as it works with the silent protagonist trope and you choosing how you want to play, explore and build your team along the way) to help allow you feel you're crafting your own story.
But now the story has taken centre stage and the game play has taken a backseat...and the story of Gen VII that was crafted is a rigidly linear story with overly ambitious attempts at trying to be deep and emotional which just comes off, in my opinion, as awkwardly forced as well as quite bland and predictable (coming of age story for a girl that had a shoddy upbringing learns to overcome her fears needs THAT much screentime in a game about catching cute/cool creatures in a magical make believe world?). Pokémon just isn't, and never has been, that kind of game.
The closest they got to trying to tell a decently dramatic story with interesting themes, which connected well with the basic ideas of the Pokémon world, was in Gen V...but at the same time game play was still the focus and the plot was nowhere near as tryhard (or as disconnecting) as Gen VII.
I really hope Game Freak do take on board how alienating this recent switch in game play/story emphasis has been for a significant portion of the fanbase.